"Conversations / Attach file in conversation" (#3761357) / KingsPlugins

12 Tickets 8

Miguel Zenha started the conversation 2 years ago on November 11, 2024 at 4:27pm

Hi!

We're looking to use conversations for B2C clients to contact the store manager, but we also want them to use the conversations system to report warranty issues about the porducts, such as damaged products, etc.

I've been exploring the conversations feature, but until now I could only send text messages between the store manager and the clients. Is it possible to attach files ? Is there an option where I can activate this type of feature?

Hope to hear from you soon.
Best regards and thanks

2,762

KingsPlugins replied 2 years ago on November 13, 2024 at 2:44pm

Hello Miguel,

Normally I'm afraid that conversations do not support file attachments.

However I've been looking into this and tried to write a code snippet to achieve it. I believe I was able to do it. The code is here: https://pastecode.io/s/0mexexr7

This can be added to functions.php or any snippets plugin.

It will add a 'Attach file' button as follows: https://prnt.sc/EpAV4JuRSuFM

Please keep in mind this is a bit experimental and needs some testing. If you have any feedback on it, it would be helpful to us as well,

Kind regards,

Stefan

12 Tickets 8

Miguel Zenha replied 2 years ago on November 20, 2024 at 2:35pm

Hi Stefan!

Thank you for the assistance.

I will try to add this code snippet in our store and try it out.

I will give you the feedback later, as soon as we release it to testing.

Best regards and thanks!

1

12 Tickets 8

Miguel Zenha replied 2 years ago on December 12, 2024 at 4:41pm

Hi Stefan !

The code you made is working great! However, instead of opening the file explorer, it opens the wordpress upload window, which allows users to upload media files: https://prnt.sc/EXcEORHkeY4h

The feature we're looking for is the one that you already developed in the custom request fields (the select file field), which opens the file explorer of the device that the client is using: https://prnt.sc/CU6RDMS_n3ij

How can we change the code in order to achieve this?

Best regards and thanks

2,762

KingsPlugins replied 2 years ago on December 12, 2024 at 7:16pm

Hello Miguel,

Thank you for the feedback on that,

I'm afraid that kind of integration is more complex and not something I can add now quickly. It would require us to make several changes, connect specific files to specific messages, change how messages are displayed, etc.

This is something we would like to add as a full functionality for the conversations feature of the plugin (rather than as a snippet). We are looking at it for the next updates,

Kind regards,

Stefan

12 Tickets 8

Miguel Zenha replied 2 years ago on December 13, 2024 at 9:46am

Hi Stefan!

Thanks for the quick reply.
That's alright, I understand. I thought it would be more straightforward to add that code snippet, since you already have that available on the custom quote request.

I will wait for the future version that comes with that feature. It would be a very nice one to have.

Best regards and thanks

1