Public Ticket #3783634

Missing Request Quote button in cart

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2 Tickets
Jan Willems started the conversation 2 years ago on December 14, 2024 at 3:13pm

I have replaced the cart with the request quote dynamic rule for logged in users and for logged out users I have selected the "replace prices with request a quote" option under the Access Restriction tab. 

The consequence is that I cannot continue once there are products in the cart. There is no button or anything else. Only the products are listed.

I cannot find any setting anywhere that might influence this. So how can it be solved? The suggestions of the AI assistant where to no avail.

Attached files:

2,762
KingsPlugins replied 2 years ago on December 17, 2024 at 9:03am

Thank you for the access details,

 

It seems the issue was related to a particular setting: https://prnt.sc/QHBZnWyzKsxC - This has to be enabled for the quote functionality to work.

I enabled that and I believe it now shows as expected:

5371721778.png

2769238182.png

 

Let me know if you see any further issues, or anything I can do to help,

Stefan

2 Tickets
Jan Willems replied 2 years ago on December 17, 2024 at 11:52am

I believe I have found the setting that dominates this situation although it shouldn't.  I believe it is the "hide price in quote only mode" that actually always hides the prices and a part of the check-out.
Settings > Quotes & Offers > Hide prices in quote only mode

2,762
KingsPlugins replied 2 years ago on December 22, 2024 at 9:52am

Sorry to hear that, it does sound like a cache is stuck somewhere but I am not sure why. I tried it locally and tried the effects of that "hide price in quote only" settings, but I cannot seem to reproduce the same issue you described. Something worth checking: make sure you do not have this setting set to quotes ( https://prnt.sc/sGs6qsVEX32F ) as this would have the same effect for logged out users only.

I am not sure if you are still dealing with this issue. I tried going to https://konijnen.baloo.vet but it currently redirects to a different domain that I cannot login to. If you are still having issues with this I'd be glad to check directly if you can share an access,

 

 

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