1 Ticket
Hello, we have a problem with our discount (20%) for our B2B customers. We have specified that every new B2B user must be activated manually and created a group that should receive a 20% discount. But it doesn't work. All new B2B customers do not receive a discount.
Regards
Stephan
2,762
Hello Stephan,
Thank you for purchasing our plugin,
A few things to check:
-> I understand that you have a B2B customer group and that you applied a dynamic discount 20% rule to it.
In your discount rule, please note this switch has an important role:
It should be enabled for the discount to be added directly to the product price. Otherwise if disabled, the discount is only added to the cart page and not visible until the customer goes to the cart page.
-> Please make sure that when you approve the user, the B2B user group with the discount is correctly selected:
Before clicking on approve it is needed to first choose the group (the same group that has the 20% discount rule).
Other than that, I'm not entirely sure what the issue could be. It's also possible that there is some kind of conflict or similar issue with another plugin that affects prices, not allowing our discount rule to work correctly. I'd suggest to check that the site does not have other discount plugins.
If you'd like, we can look into this and directly troubleshoot the issue on your site. For that, we would need a backend login to the site, or a staging clone site we can work on.
Kind regards,
Stefan
1 Ticket
dont work
2,762
Sorry to hear that, I am not sure what the issue could be. Possibly there is some conflict with another plugin or code affecting how this works.
It would be great if we could troubleshoot this directly on the site. We would need a temporary backend access to the site, so we can look into it and help get this resolved for you as soon as possible.
1 Ticket
This message is private.
2,762
This message is private.
1 Ticket
give me an emailadress, and I can get you credentials.
2,762
Please use our email at [email protected] for the account, thank you.
1 Ticket
come on. I have send a email to you. change the password and help me please :)
2,762
Hi again,
Thank you for the access details, we received that and I am able to login to the site dashboard.
I checked this now on the site. The plugin was set so that when a new user registers they are initially created as a B2C account with B2B status pending approval.
This means that initially the account is B2C and does not yet have the discount, but will have it after you approve them as B2B.
I took a quick video that shows this more clearly: https://www.loom.com/share/f7cbe131b96c430796bef1b7f03986ae?sid=d39fd1e5-6a80-491a-ac83-a508c04cf414
In the video the user is initially B2C and cannot see the discount, but then we approve the user as B2B and they do have the discount.
If you would like to disable this behaviour where users are initially B2C, please disable this setting: https://prnt.sc/YOnsCJUkSoib
Kind regards,
Stefan
1 Ticket
Hi and thanks work,
I think, thats not correct. We have an extra Login for B2B User called "Händler" in the main menu. This was built with
the Shortcode from B2B. Try it here please.
Stephan
2,762
Hi again,
While you can use these shortcodes to add a special B2B registration or login area, the registration and login functionality work the same way, there is no difference to functionality or pricing.
I took a quick video showing the same behaviour when registering via this page as well: https://www.loom.com/share/864fee2bdf3c4a20bcaf9a2f7c21c3ea?sid=5c42a0f8-7e1c-4fb5-b6e5-2b0eda2aca4a