Public Ticket #3831140

Become a vendor registration page

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56 Tickets 59
Anthony O Connell started the conversation 2 years ago on March 3, 2025 at 4:40pm

Hi guys.
I have noticed an issue with the Vendor Registration page.
Although, I have all marked at areas as compulsory, people sometime don't fill in the required fields and possibly hit the space bar or something else and leave a field blank.
How can i make sure this does not happen?

Thanks

2,762
KingsPlugins replied 2 years ago on March 6, 2025 at 7:47pm

Hello Anthony,

I tested that now on your site but it's not clear to me how they could be skipping fields. Entering a space does not allow the form to go through - I see an error as expected:

1579453719.png

 

Which field are you seeing as empty when you see this issue? 

Could you share a specific user that you've seen that issue for? (maybe I can check their registration database entry to see if I can figure out what happened).

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56 Tickets 59
Anthony O Connell replied 2 years ago on March 10, 2025 at 4:24pm

Hi guys.

Thanks for getting back to me.

the following users registered and didn't leave a number:

https://flexitime.ie/wp-admin/user-edit.php?user_id=657#marketking_user_vendor_profile

https://flexitime.ie/wp-admin/user-edit.php?user_id=412#marketking_user_vendor_profile

https://flexitime.ie/wp-admin/user-edit.php?user_id=654#marketking_user_vendor_profile

https://flexitime.ie/wp-admin/user-edit.php?user_id=376#marketking_user_vendor_profile

and I could write more as well.

We are also experiencing a problem with spam vendor registration such as:

https://flexitime.ie/wp-admin/user-edit.php?user_id=693#marketking_user_vendor_profile

This person has left a number but it is a bogus phone number.

I have input a recaptcha plugin but we are still having issues with spam registration and people not putting in phone numbers.

How can we resolve this as I am continually have to delete spam users and then I am unable to contact some vendors via phone.
Thanks.




2,762
KingsPlugins replied 2 years ago on March 18, 2025 at 5:43pm

Hi Anthony,

I checked the site but unfortunately cannot find how users are able to skip the required fields. I tested some registrations myself but cannot reproduce the issue - the form shows validation errors as expected when fields are empty or contain only spaces.

I checked the database entries for the user examples you shared, but interestingly no phone numbers are saved. I'm not entirely clear how these registrations went through without the required data.

Do you happen to know what page these users registered through? I wonder if there might be another registration form or area being used. If you could check with one of those users about which page they used to register, that would help us track down where this is happening.

Kind regards,
Stefan

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2,762
KingsPlugins replied 1 year ago on April 12, 2025 at 8:48pm

Hi Anthony,

I went over this on the site again and looked at several things but I just cannot find how that is possible. When using the normal registration process, clicking submit shows this kind of JS-based error:

1924472517.png

But even if I edit the HTML code on the page to remove the "required" attribute, it still applies PHP validation and does not allow the registration:

2056740777.png

 

So it's very strange, I feel like these users must either be using another registration page, or they may not be real users but rather bots of some kind that are registering via APIs / code rather than the actual registration form.

 

 

 

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