"it is impossible to look at your documentation properly" (#3836256) / KingsPlugins

10 Tickets

Volodymyr started the conversation 2 years ago on March 11, 2025 at 5:29pm

It is impossible to view the documentation normally. Because the pages do not load. Why does this happen?

2,762

KingsPlugins replied 2 years ago on March 13, 2025 at 3:31pm

Hi there,

I'm sorry to hear that - we have seen this kind of issue in rare cases. It is usually a connection problem, either our hosting is blocking you IP / ISP for some reason, or the other way around and your ISP is blocking our server. There is probably a firewall somewhere in the middle.

A quick option would be to access it using a VPN, or a mobile data connection (4g/5g), as that would be using a different IP.

Other than that, if you can provide me your IP address, I can try to check on our end if there's any blacklist or similar issue.

Kind regards,

Stefan