1 Ticket
1
Dear MarketKing Support Team,
I’m reaching out because I’ve identified a couple of critical issues with the MarketKing plugin that don’t fully align with my marketplace needs. I love the plugin’s capabilities—it’s very close to what I’m looking for—but these concerns are significant for my business model. I’ve attached screenshots to illustrate my points more clearly, and I’d appreciate your guidance or solutions to address them.
1. Invoice Customization Concerns
Currently, the invoice includes the vendor’s full details—name, address, and phone number. While I’m fine with the vendor’s name appearing, including their address and phone number risks customers bypassing my marketplace entirely and contacting vendors directly. This undermines my platform’s role as the intermediary. Additionally, there’s no mention of my marketplace (e.g., my business name or branding) on the invoice, which I’d like to include for visibility and credibility.
Desired Solution:
- Allow an option to limit vendor details to just their name on the invoice, excluding address and phone number.
- Add a customizable field or section to include my marketplace’s name, logo, or contact info on the invoice.
I’ve attached a screenshot (Image 1) showing the current invoice layout for reference.
2. Limited Visibility in the Refund System
The refund system poses another challenge for me as the admin. Right now, I can only see refund requests that vendors have approved. There’s no visibility into:
- Refund requests that vendors have denied.
- Refund requests initiated by customers before vendor action.
- The messaging history between vendors and customers related to refunds.
This lack of oversight is problematic. For example, I can’t monitor if a vendor denies a refund unfairly or if inappropriate communication (e.g., a vendor cursing a customer, or vice versa) occurs in the refund chat. As the marketplace admin, I need full transparency to ensure quality control and resolve disputes effectively.
Desired Solution:
- Enable the admin to see all refund requests—pending, approved, and denied—in the dashboard.
- Provide access to the full messaging history tied to each refund request so I can review interactions between vendors and customers.
I’ve included screenshots showing the current refund interface and the lack of visibility I’m experiencing.
Additional Notes
These features are crucial for maintaining trust and control in my marketplace. I’d love to know if there’s a way to configure these changes within the existing plugin settings, or if this would require a future update or custom tweak. I’m happy to provide more details or test any solutions you suggest.
Thank you for your time and support—I’m excited to keep using MarketKing and hope we can resolve these issues together!
Best regards,
Hossam
