Public Ticket #3957238

category 404

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2,762
KingsPlugins replied 1 year ago on April 16, 2025 at 6:49pm

Hi there,

I checked your website and I believe this is happening because of the B2BKing product visibility settings. Looking at the category settings (https://prnt.sc/8AsHU5Qso1Ec), the category does not have visibility enabled for any user groups. When set like that, it's normal that the category would display a 404 error.

For the product visibility feature to work correctly, we recommend that both the category and its parent category should have the same visibility settings. You can find more details about setting up product visibility here: https://b2bkingplugin.com/docs/faq-product-visibility-is-not-working-how-to-set-up-product-visibility/

 

Please check and adjust the visibility settings for that.

Let me know if you need any clarification,

Kind regards,
Stefan

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