Public Ticket #3958671

„ChatGPT“ pasakė: Žinoma! Štai laiško šablonas, kurį gali siųsti B2BKing komandai, kad aiškiai išdėstytum situaciją ir paprašytum pagalbos: Subject: Help needed – Free Shipping based on customer group not working properly

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Vladislav started the conversation 1 year ago on April 16, 2025 at 4:52pm

We are reaching out regarding a persistent issue we're facing with shipping method rules not applying correctly based on customer groups.

Here is what we are trying to achieve:

  • B2C customers should get free shipping from 35 €.

  • B2B customers should get free shipping from 150 €.

  • We are using the WoodMart theme, which displays a dynamic free shipping progress bar based on the active WooCommerce shipping method.

What we have tried so far:

  1. Created two separate Free Shipping methods in the same shipping zone:

    • One with the 35 € minimum cart amount (for B2C).

    • One with the 150 € minimum (for B2B).

  2. Created Dynamic Rules in B2BKing:

    • Rule 1: Enable the 35 € method for B2C group.

    • Rule 2: Enable the 150 € method for B2B group.

    • Rule 3: Disable 35 € method for B2B group.

    • Rule 4: Disable 150 € method for B2C group.

  3. Verified that customer groups are properly assigned via B2BKing.

  4. In WoodMart theme settings, the free shipping progress bar is set to:

    • “Based on WooCommerce free shipping method”

    • Not using a fixed custom amount.

  5. We also tried clearing all cache (LiteSpeed, browser, WooCommerce), and tested with different users.

The problem:

Regardless of these rules, the free shipping method for 35 € always remains active, even for B2B customers, and the WoodMart progress bar displays the lower 35 € threshold instead of the correct 150 €.

Could you please advise:

  • Is there a recommended approach to reliably apply different free shipping thresholds per customer group?

  • Does B2BKing fully support this use case?

  • Is it necessary to use "Shipping Zone Override" or any advanced method we may have missed?

We would greatly appreciate your advice or a best practice recommendation for this scenario.

Thank you in advance for your support!

2,762
KingsPlugins replied 1 year ago on April 20, 2025 at 12:54pm

Hi Vladislav,

I think the WoodMart theme's progress bar implementation isn't fully compatible with B2BKing's shipping rules as it just checks for free shipping methods in general, rather than considering the current user's specific available methods.

I went through the code of that Woodmart shipping bar implementation and I think I found a filter to help us force that bar to change values. Please try adding this code to your theme's functions.php file or a code snippets plugin:

add_filter('woodmart_shipping_progress_bar_amount', function($limit){
    if (b2bking()->is_b2b_user()){
        return 150;
    } else {
        return 35;
    }
}, 10, 1);

Let me know if this helps solve it,

Kind regards,
Stefan

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