Refunds Not Correctly Reflected in Earnings and Available Balance

Hi Barni,

I understand you're seeing an issue where refunded amounts are still showing in vendor earnings and balances.

Could you please confirm whether the order status has been changed from "Completed" to "Refunded" in WooCommerce? This status change is what triggers the adjustment of vendor earnings and balances in MarketKing.

If the order status hasn't been changed, that would explain why the vendor earnings haven't been updated. Once the status is properly changed to "Refunded", the system should automatically reverse the funds in the vendor's earnings and available balance.

Let me know if the order status is set correctly, and we can investigate further if needed.

Kind regards,
Stefan

Hi Barni,

This does depend on the payment gateway.

-> With the Stripe Connect gateway, the plugin can automatically refund the money via Stripe.

-> With other gateways, the way it works is that the vendor first approves the refund, and then the admin would have to actually refund the money.

For example let's imagine we have an order that was paid by PayPal. The site admin is the one who actually received the money (and owes a payout to the vendor later). So the vendor cannot refund the money as the money is with the site admin - this is why there are 2 steps and why the admin has to be the one who finalizes that refund.

Can you clarify a bit about your setup: How would customers actually receive the funds back? I'm not sure what 'purchase on account' represents.

I'm just trying to make sure we're not creating other issues - because usually you would want to set the "refunded" status when the funds have actually been sent back.

I think we can write a code snippet to force change the status to 'refunded' when vendors approve refund requests.

Kind regards,

Stefan