"Critical Error" (#3984600) / KingsPlugins

5 Tickets 6

Yongyi Tan started the conversation 1 year ago on May 7, 2025 at 1:52am

When I attempt to make changes via the user editor > product visibility settings, or attempt to add or edit the dynamic rules, the website enters a critical error page, displaying the below messages:

An error of type E_ERROR was caused in line 139 of the file /home/customer/www/primeonline.sg/public_html/wp-content/plugins/woocommerce/includes/data-stores/class-wc-order-data-store-cpt.php. Error message: Allowed memory size of 805306368 bytes exhausted (tried to allocate 20480 bytes)

An error of type E_ERROR was caused in line 829 of the file /home/customer/www/primeonline.sg/public_html/wp-content/plugins/woocommerce/includes/abstracts/abstract-wc-data.php. Error message: Allowed memory size of 805306368 bytes exhausted (tried to allocate 20480 bytes)

Would like to check if you could assist me on this, as the B2BKing plugin is the only one facing this issue on our platform. Thank you!

Regards,

Yongyi

2,762

KingsPlugins replied 1 year ago on May 9, 2025 at 10:33pm

Hello Yongyi,

Thank you for your patience on this,

These issues can happen if loading hangs, particularly on sites with a larger number of products.

(1) Regarding the editing of dynamic rules, please go to B2BKing -> Settings -> Other, and enable the settings under 'Large stores':

This should allow rules to load correctly. It will replace the products dropdown with an ID dropdown to facilitate this.

(2) Regarding visibility, can you clarify, are you trying to change visibility settings for categories in bulk? (in the panel here)

Please also let me know, approximately how many categories does the site have?

Kind regards,

Stefan