"Upgrade" (#4039568) / KingsPlugins

2 Tickets

Hossein started the conversation 1 year ago on June 8, 2025 at 6:13am

Dear Support Team,

I currently hold a Startup account and am interested in upgrading to a Pro plan to accommodate my multiple sites.

I noticed that the Startup account is listed for $199.50, currently discounted to $149. However, my recent invoices show a charge of $216.59, which I find confusing.

Could you please assist me with upgrading my account and correcting the invoice discrepancy?

Thank you for your attention to this matter. I look forward to your prompt response.

Best regards,
H.Akef

2,762

KingsPlugins replied 1 year ago on June 9, 2025 at 4:42am

Hi Hossein,

Thank you for getting in touch.

At the moment it looks like you have 2 active subscriptions:

A new B2BKing Startup subscription, purchased yesterday June 8th, charged at $149+taxes.
An older B2BKing Startup subscription, which renewed on February 7 2025 for $199+taxes.

To clarify, the promotional discounted price of $149 applies only to new subscriptions for the first year. After the first year, subscriptions renew at the regular price, which explains the $216.59 amount (regular price + taxes). I understand if this wasn't clear and may have caused some confusion. We'd be happy to refund the difference to account for any misunderstanding.

Can you please clarify for me, is the new subscription purchased yesterday related to the upgrade you're looking to do, or is that unrelated / for a different project?

Kind regards,
Stefan

2 Tickets

Hossein replied 1 year ago on June 10, 2025 at 4:58pm

Hello Stefan,

Thank you for your prompt response.

I wanted to let you know that, due to time constraints, I purchased a new account temporarily. However, I’d like to upgrade my old account to Pro, which includes three licenses. Once that’s done, I won’t need the new account anymore, and you can go ahead and deactivate it.

Thank you for your assistance!

Kind regards,
H. Akef

2,762

KingsPlugins replied 1 year ago on June 11, 2025 at 2:29pm

Hi Hossein,

Thanks for clarifying the situation.

Since your old account renews February 7, you have $118 in unused credit. To cover the upgrade cost to Pro, we will use this credit + take the difference from the new purchase. What is left ($83) has now been refunded to you and this refund should reach your account in a few days. I have also paused the 2 Startup subscriptions so they do not renew.

To complete the upgrade, I need you to please follow these steps:

1. Visit our pricing page: https://kingsplugins.com/woocommerce-wholesale/b2bking/pricing/#div_block-10-84 and add B2BKing Pro annual to cart

2. Remove the standard discount at checkout (click the X icon here: https://prnt.sc/Y5gvz7ofIryD)

3. Apply coupon code: E7081ADB

The checkout will show as free - there is nothing to pay right now, but we need you to do this so that a new subscription can be created for B2BKing Pro.

Kind regards,
Stefan

2 Tickets

Hossein replied 1 year ago on June 11, 2025 at 3:14pm

Hi Stefan,

I followed the steps you mentioned, and I now see the account with three licenses in my portal. Should I use this new license for my sites instead of the previous ones? Is that correct?

Kind regards,
Hossein

2,762

KingsPlugins replied 1 year ago on June 13, 2025 at 2:20pm

Hi Hossein,

Yes, that's correct! Please use the new licenses from your Pro account for your sites. The previous licenses will be automatically deactivated, so there's no need to worry about those.

Kind regards,
Stefan