Public Ticket #4040169

Amount of products fail

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6 Tickets 2
Stefan started the conversation 1 year ago on June 9, 2025 at 8:57pm

Dear B2B King Support Team,

I hope this message finds you well.

I am experiencing a persistent issue with a specific product on my website where a quantity input box remains visible, even after I have attempted to remove all associated B2B King rules. I would appreciate your help in identifying the source of this issue.

1. Environment Details:

  • WordPress, WooCommerce, B2B, 
  • Theme: Divi by Elegant Themes 

2. Description of the Problem:

  • Goal: I had set up a test product with B2B King's tiered pricing and quantity rules. I am now trying to revert this product to a standard WooCommerce product with no special rules.
  • Actual Behavior: After removing all settings I could find, the product page on the front end still displays a quantity input box, suggesting a minimum quantity rule is still active.
  • Expected Behavior: The product should display the standard WooCommerce quantity field (defaulting to 1) without any special tiered pricing or minimum quantity enforcement.

3. Troubleshooting Steps Already Taken:

To resolve this, I have already systematically performed the following actions without success:

  • Checked the Product Edit Page:

    • I have completely emptied the "Tiered Pricing" table in the Product Data > B2B King panel. There are no rows remaining.
    • I have checked the separate "Minimum Order Quantity" field for all user groups in that same panel and ensured it is blank.

  • Checked Global Rules:

    • I have reviewed all Dynamic Rules under B2B King > Dynamic Rules and confirmed that no minimum quantity or package rules apply to this product or its category.
    • I have reviewed the settings for all B2B King Groups and confirmed there are no group-wide minimum quantity rules active.

  • Cleared All Caches:

    • I have repeatedly cleared all server, plugin (WP Rocket/etc.), Divi, and browser caches after making changes. The issue persists even in incognito/private browser windows.

4. Relevant URL:

You can see the product with the persistent quantity box in the link above. 

Given that I have checked all the locations for these settings, I suspect the value might be stuck in the database or there is a mechanism I am overlooking. Could you please provide guidance on what might be causing this and how to resolve it?

I am willing to provide temporary admin credentials in a secure manner if you need to investigate the backend settings directly.

Thank you for your time and assistance.

Best regards, Stefan

2,762
KingsPlugins replied 1 year ago on June 13, 2025 at 2:41pm

Hi Stefan,

It sounds like you've already looked at these, but just to be thorough, let me point out the specific areas to take a look at:

-> When editing the product, make sure there are no MIN or STEP quantities set:

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(Step can also act as a minimum).

 

-> In B2BKing dynamic rules make sure there are no MINIMUM ORDER or REQUIRED MULTIPLE (Step) rules affecting the product.

 

-> Besides clearing the cache I would also suggest to try deactivating the B2BKing plugin temporarily to check whether that fixes the issue - if not, there could be a cache or the issue may be coming from a different plugin or piece of code.

 

If none of that can help solve it, we would be glad to check this directly on the site. For that, we would need a backend login to the site or a staging clone site we can work on,

Thomas

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