VAT- Checkout

Hi there,

Thank you for purchasing our plugin!

I tested this now on your site by registering a B2B account. The problem seems to be the following:

• On your checkout page, all customer billing fields are actually duplicated, with a set of fields being hidden.
• Our plugin's script which checks whether required fields are filled is picking up that hidden field.

I took a quick video to show you what I am seeing: https://www.loom.com/share/7b5a00b0777c4bcd85558e18345ce6d9?sid=6bad666e-c468-48c5-8b17-fc33ac66fc02 

(in the video, I unhide that hidden area and you can see both sets of fields. That area always exists, it's just normally hidden via CSS)

The problem may be a misconfiguration of your checkout page. It seems to be designed with Divi - there may be a widget or area that is added twice on the page.

Please check that to see if the issue can be resolved that way.

Alternatively, I can also provide you with a custom script to remove that hidden area which should solve this issue as well,

Kind regards,

Stefan

Hi Michael,

Thanks for reaching out,

I believe the behavior you're seeing is actually related to how the country selection works. VAT functionality is designed to only be enabled for specific countries, so the system waits for a country to be selected from the dropdown before displaying the VAT field.

I think this is what's happening:

- Initially, when you haven't placed an order yet, there's no country selected in the dropdown (in your video at 0:04)

- It should appear if you would select a country from the dropdown.

- After you place the order, the country gets saved to the profile. When you go to the Addresses page it's now pre-selected in the dropdown (video at 2:38), which is why the VAT shows now.

There's a script that automatically hides/shows the VAT field based on the country selected.

Kind regards,
Stefan