Public Ticket #4495419

Restriceted price log in

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KingsPlugins replied 1 year ago on September 17, 2025 at 2:54pm

Hi Finlip,

Thanks for reaching out,

B2BKing doesn't normally remove prices completely - at most, it would replace them with text like "login to view prices".

A quick way to test if B2BKing is involved would be to temporarily disable the plugin and see if that changes the price visibility.

This could also be a caching issue. If you have any cache plugins on your site, please make sure to either:
- Disable caching for logged-in users, OR
- Ensure each user has their own unique cache

This is important because otherwise you risk users seeing incorrect prices (for example, a logged-in user might see prices meant for logged-out visitors).

If you'd like, we can also troubleshoot this directly on the site. For that, we would need a backend login to the site or a staging clone site.

Kind regards,
Stefan

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