Public Ticket #4515969

Subcuentas

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1 Ticket
Alejandro Andues started the conversation 11 months ago on November 13, 2025 at 11:44am

We’ve detected a visibility issue in the B2B system related to parent and subaccount relationships.

When we create a subaccount and assign it to a parent account, everything works correctly — the parent account can see the subaccount and view its orders and receipts, as expected.

However, when we create multiple subaccounts (for example, 3, 4, or 5) under the same parent account, a problem appears:
➡️ All subaccounts can also see the receipts of the other subaccounts linked to the same parent account.

This should not happen.

Expected behavior:

  • The parent account should be able to view all orders and receipts from all its subaccounts.

  • Each subaccount should only be able to see its own orders and receipts — not those of other subaccounts under the same parent.

Please let us know how this can be fixed or configured properly so that subaccounts have restricted access to only their own data.

Thank you for your help.

Best regards,

2,762
KingsPlugins replied 11 months ago on November 13, 2025 at 2:55pm

Hi Alejandro,

Thank you for purchasing our plugin,

I believe this is likely a configuration issue with the subaccount permissions. When you edit each subaccount, please check the permissions settings - specifically look for the "View all account orders" option: https://prnt.sc/G2_O5grlJz_3

This option should be disabled for each subaccount. When it's enabled, the subaccount can view all orders of the parent account plus other subaccounts' orders. When disabled, they'll only see their own orders.

 

Each main account can configure this when creating or editing subaccounts, so please check if this permission might have been accidentally enabled for your subaccounts. This would explain why they're able to see each other's receipts and orders.

Let me know if this helps solve it,

Kind regards,
Stefan

1 Ticket
Alejandro Andues replied 11 months ago on November 13, 2025 at 3:50pm

Hi Stefan,

Thank you for your reply — that makes total sense, and indeed that’s exactly what was happening.

I have one more question:
Is there any way to configure this so that subaccounts by default cannot view other subaccounts’ orders?
Or does it always have to be set manually for each subaccount?

The reason I’m asking is that if a salesperson creates 150 subaccounts, they would need to edit each one individually to disable that permission, which becomes quite time-consuming.

Thanks again for your help.

Kind regards,

2,762
KingsPlugins replied 11 months ago on November 15, 2025 at 7:41pm

Hi Alejandro,

Thanks for getting back to me.

By default, that permission is not enabled, so normally it should be turned off unless someone specifically clicks the checkbox to enable it when creating or editing the subaccount.

However, if you'd like, we could hide that option completely so it's not even available to enable. That way there would be no risk of it being accidentally turned on when creating subaccounts.

Let me know what you'd prefer,

Kind regards,
Stefan

1 Ticket
Alejandro Andues replied 6 months ago on April 15, 2026 at 3:10pm

Hi Stefan,

Thanks again for your help.

In my case, I would need those permissions to be disabled by default, because currently when I create subaccounts, they appear enabled by default. I need them to be disabled automatically so that every new subaccount is created with those permissions turned off.

Additionally, if possible, I would prefer that this option is completely hidden, so it cannot be enabled by mistake.

This would help avoid errors and save a lot of time when creating multiple subaccounts.

Thanks in advance.

Kind regards,
Alejandro

2,762
KingsPlugins replied 6 months ago on April 17, 2026 at 1:16pm

Hi Alejandro,

Thanks for your patience.

That permissions checkbox is normally disabled by default, but just to be safe, you can add the following code snippet to your theme's functions.php or any code snippets plugin. It will uncheck the option and also hide it completely, so it can't be enabled by mistake:

add_action('wp_head', function(){
    ?>
    <script>
        jQuery(document).ready(function(){
            var $checkbox = jQuery('input[name="b2bking_subaccounts_new_account_container_content_element_checkbox_view_orders"]');

            $checkbox.parent().hide();

            setTimeout(function(){
                $checkbox.prop('checked', false);
            }, 1000);
        });
    </script>
    <?php
});

 

Let me know if this works for you,

Kind regards,
Stefan

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