Public Ticket #4516642

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KingsPlugins replied 11 months ago on November 15, 2025 at 8:16pm

Hi there,

Thank you for purchasing our plugin and sorry to hear about that issue,

One reason it might not be showing is if you don't have registration roles enabled in the plugin settings.

Could you please go to B2BKing → Registration Roles and make sure you have at least 2 roles enabled? If all roles are currently disabled, that would explain why the dropdown isn't appearing - those enabled roles are the options that show up in the dropdown.

 

If you'd like, we can also troubleshoot this directly on the site. For that, we would need a backend login to the site or a staging clone site.

 

Kind regards,
Stefan

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