Public Ticket #4531420

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Kjetil Toth started the conversation 9 months ago on January 6, 2026 at 9:44am

Hi,

2 question.

1. I have an account at [email protected] and cant remember my password. Have tried to reset password several times, but I cant get any mail from you. It not in SPAM either. Whats wrong?

So, I needed to make a new account.

2. 

We need some form of category menu at our website. We have used a company to make a menu, but it seems like B2BKing is hiding the menu, so it dont work. Do you have a plugin or code or something so we can add a category menu? We have a lot of products and B2B users can not scroll and scroll and scroll. We need users to easy choos category or some function like this.

Attached files:

2,762
KingsPlugins replied 9 months ago on January 9, 2026 at 4:13pm

Hi Kjetil,

Thanks for reaching out,

 

1. Password

I've manually reset the password for [email protected]. The new password is: password123

Once you log in, you can change it to something else.

 

2. Category Menu

I'm not entirely sure why B2BKing would be hiding categories. Could you check if those categories are perhaps set as invisible in B2BKing's visibility settings?

Also, does this problem go away if you deactivate the B2BKing plugin temporarily? That would help us confirm if B2BKing is causing the issue.

If you'd like, I can take a look directly. Would you be able to share a backend login to the site or a staging clone? If so, please let me know a quick way I can reproduce the issue - for example, will the menu appear if I simply deactivate B2BKing?

Kind regards,
Stefan

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