"Add products not working" (#4542375) / KingsPlugins

8 Tickets

KARAN started the conversation 8 months ago on February 11, 2026 at 1:54pm

This also doesn’t work properly on the website. When a seller is adding a product, it no longer works as it used to. When I click “add a new product”, the fields are already filled in with information from the previously added product, and the photos are also already uploaded from the previous product.In addition, there seems to be another issue: the products I added yesterday are no longer visible. Today I also added products, but as soon as I added a second product, the first one disappeared.

2,762

KingsPlugins replied 8 months ago on February 14, 2026 at 2:26pm

Hi there,

Thanks for reaching out. Sorry to hear about that issue.

What you describe sounds very much like a caching problem. That would cause different states of the dashboard to be cached, resulting in old data showing up or products appearing to be missing based on the cache status.

Please check if you have any caching plugins active like Litespeed Cache, WP Rocket, etc. You would need to go to that plugin's settings and exclude the vendor dashboard page completely from caching. This also applies if you have caching from other sources like Cloudflare.

If you'd like, we can also troubleshoot this directly on the site. For that, we would need a backend login to the site or a staging clone site.

Kind regards,
Stefan