8 Tickets
And an error message appears when a seller adds a new item for sale on the website.
The error occurs during the product listing process (after submitting the item details).
Please investigate both the error and the issue with uploading images in the request form.
Attached screenshot 1 shows, already filled prices why so? and after adding product it shows error and page looks broken.
Screenshot 2 shows after submitting product details.
2,762
Hi Karan,
Thanks for reaching out and sorry to hear about this issue.
I've looked into this, and it seems that something is preventing the product creation process. The error in your second screenshot occurs because the product wasn't actually created.
I noticed that the URL shows a "Security Violated" message (https://reselix.com/seller-dashboard/edit-product/359584Security%20Violated/). This strongly suggests that a security plugin or a specific setting is blocking the action. This also explains why the prices appear pre-filled. You are seeing the default draft product values, which are normally cleared when a new product is successfully created.
I tried to investigate the site, but I couldn't pinpoint the exact cause without running some tests. I believe this is likely a plugin conflict.
To troubleshoot this properly, I would like to try deactivating other site plugins and the theme to identify the conflict. While I don't expect any issues, this can sometimes affect settings or widgets. Therefore, could you please confirm that you have a full site backup in place?
Once you confirm, I can proceed with the troubleshooting.
Kind regards,
Stefan
8 Tickets
Yes, we have taken a full backup using the Updraft plugin.
Could you please investigate the error at your earliest convenience? We would also appreciate it if this issue could be prioritised, as we need to provide the client with a timely update.
Please let us know once you’ve had a chance to review it and advise on the next steps.
8 Tickets
Hi Guys, Any updates? As the client is chasing us, Can you please rectify the issue? on a priority basis?
2,762
Hi Karan,
Thanks for your patience while I looked into this.
I found that the issue is caused by a conflict with the "Reserve Stock for WooCommerce" plugin by Addify.
I tested this by deactivating that plugin, and the error immediately disappeared - sellers are able to add products correctly.
It is difficult to say exactly why that specific plugin triggers this. It's possible their plugin may affect the result of get_posts() but I cannot say for sure without a deep understanding of their code.
Could you please check if that plugin is strictly essential for your setup, or if you might be able to use an alternative for that functionality?
Kind regards,
Stefan
8 Tickets
Hi Stefan,
Thanks for the update.
Just to clarify — this plugin is required because the client specifically needs stock to be reserved when a product is added to the cart. This was the functionality I had requested earlier, and your team had suggested using the Reserve Stock for WooCommerce plugin to achieve it.
Since this feature is essential for the project, we will need to keep this plugin active. Please could you check what can be done on your side to make it compatible and ensure everything works smoothly?
Kind regards,
Karan
8 Tickets
Hi, Stefan
is there any updates? as client is chasing us.
2,762
Hi Karan,
Thanks for your patience on this and sorry for the wait.
After investigating further, I believe I found a solution. I've added a code snippet that addresses the conflict with the Reserve Stock plugin: https://reselix.com/wp-admin/admin.php?page=edit-snippet&id=27
I tested it and the error no longer appeared when adding products as a seller in my tests.
Let me know if you see any further problems,
Kind regards,
Stefan