8 Tickets
Hi,
I’m currently unable to add new products via the vendor dashboard.
Issue details:
The main product image uploads successfully.
However, additional gallery images do not load – the media library keeps loading indefinitely and never displays the images.
When I click “Save Product”, it keeps processing and never finishes.
As a result, the product cannot be added at all.
2,762
Hi Karan,
Thanks for reaching out,
I tested this on your site but was unable to reproduce the issue. I recorded a video of my test here: https://www.loom.com/share/1fffc9b3a982458ab7a32dd581d598a6
As you can see in the video, both the main product image and gallery images uploaded successfully, and the product saved without any problems.
The test product I created is visible here: https://reselix.com/product/new-test-10-march/ - both images appear to be working correctly.
I did notice the site and uploads can be quite slow at times - that's not something our plugin can influence directly and has more to do with general site performance. To improve that load speed you may want to look at reducing the number of active plugins on the site or upgrading to a faster hosting plan if possible.
Otherwise if you believe there is a persistent issue we might have missed, if you are able to share a video of the problem that would be helpful.
Kind regards,
Stefan
8 Tickets
please test it again with reserve product plugin enabled. because that is client's must have requirements. i think you disabled the "Reserve product plugin" and then tested it. Please test with that plugin enabled. as we discussed that in my previous tickets threads.
2,762
Hi Karan,
I did not disable the Reserve Product plugin during my testing.
I just tested again now and as you can see in the new video, that plugin is already active and it still works fine on my end: https://www.loom.com/share/7af7d681fc2f4feab19479de1d40c485
Kind regards,
Stefan