Dynamic Rules & Product Tags

Hi Alex,

Thanks for reaching out!,

This sounds quite unusual, and I haven't been able to reproduce it in our local tests. You can see my testing here: https://www.loom.com/share/eb414cbb3d134298b3817dd12cd0e67a

I think it's unlikely that the dynamic rules are actually removing tags from the products. It's possible that a caching issue is intermittently showing or hiding them, or another process is interfering. Do you happen to use any caching plugins, or server-side caching like Memcached or Redis? If so, please try temporarily deactivating them to see if the issue persists, as the cache might just be showing different states.

If you'd like, we can also troubleshoot this directly on the site. For that, we would need a backend login to the site or a staging clone site. It would also be very helpful if you could share a quick video showing the issue in action, so we can better understand exactly what is happening.

Kind regards,
Stefan

Hi Alex,

Thanks for getting back to me, and sorry to hear the issue with the tags is still happening.

Unfortunately, because our customers are spread across many different time zones, we aren't able to offer live sessions or calls. I apologize for the inconvenience!

However, if you could record a quick video showing the process and exactly what you are experiencing, that would be incredibly helpful.

Additionally, if you are able to share backend access to the site, we can log in and test things directly. I highly recommend checking with your hosting provider to see if they offer a staging feature. A staging site is an identical clone of your website that is disconnected from the live environment, meaning we can safely troubleshoot without affecting your actual store.

A video showing how to reproduce the problem, along with staging access, will really help us investigate and figure out what is going on.

Kind regards,
Stefan

Hi Alex,

Thanks for sharing the video, seeing it in action is definitely helpful.

I tested this a bit more on my end, but I'm still not able to reproduce the behavior locally. I believe this might be a conflict with another plugin, some custom code on the site that interacts with tags, or possibly a caching issue where a different product state is somehow being saved.

To figure out exactly what is going on, the best way I can assist is to troubleshoot this directly on the site. Would it be possible to share a backend login or access to a staging clone site? That way, we can safely investigate and get this resolved for you.

Kind regards,
Stefan

Hi Alex,

Great to hear that's solved and thanks for the update,

If you run into any further issues with this or need us to take a look at anything else, just let us know anytime.

Have a good weekend,
Stefan