"If B2BKing plugin is active, WooCommerce does not use the custom email template" (#4558604) / KingsPlugins

4 Tickets 1

DIREZIONE 22 started the conversation 6 months ago on April 15, 2026 at 8:54am

When B2BKing plugin is active, WooCommerce does not use the custom email template override located at: woocommerce/emails/customer-new-account.php

Instead, the default WooCommerce email is sent.

When B2BKing is deactivated, the custom email template works correctly.

This suggests B2BKing is overriding or bypassing the WooCommerce new account email flow.

B2BKing active → default WooCommerce email sent
B2BKing inactive → custom template works
Test already done

cache cleared (SG Optimizer + server cache)
NGINX Direct Delivery tested ON/OFF
OPcache reset tested
issue persists across environments
I do not found anything in B2BKing Setting to configure email template.

Can you help me?

thanks

2,762

KingsPlugins replied 6 months ago on April 17, 2026 at 5:55pm

Hi there,

This is quite strange. I tested it now but cannot reproduce the issue.

I copied the template to storefront/woocommerce/emails/customer-new-account.php and modified it:

I am able to see modifications in the actual email sent:

We do have our own template system for our emails, so it is possible that somehow there is a conflict, maybe also involving some code or another plugin or theme changes.

We would be happy to investigate directly on your site, and try to get to the bottom of it. For that, we would need a backend login to the site, or a staging clone,

Kind regards,

Stefan