I use braintree ACH gateway to collect ACH payments at checkout. For some reason all payments made through ach when a parent account is attempting to pay for them are failing

Hi Anna,

Sorry to hear about that issue,

Generally, B2BKing works with any payment gateway and isn't directly involved in processing payments, as the checkout is controlled by WooCommerce. Because of this, I believe the issue is most likely unrelated to our plugin. To check this, I'd suggest temporarily deactivating B2BKing to see if the payment goes through successfully with the plugin inactive.

I also took a look at the log you provided. The main error standing out is: [_message:Braintree\Error\Validation:private] => Nonce is required. A missing nonce usually means some necessary data isn't being passed through during checkout, which is sometimes caused by caching issues.

To troubleshoot this further, I would recommend enabling Test mode in your gateway settings. Once that's set up, you can try disabling other plugins to see if a conflict is causing the error.

If you'd like, we can also troubleshoot this directly on the site. For that, we would need a backend login to the site or a staging clone site. Please make sure that Test mode is enabled and configured in the gateway, as I won't be able to run tests otherwise.

Kind regards,
Stefan

Hi Anna,

Thank you for the extra details, that helps.

When a subaccount places an order and the parent account pays for it, the payment goes through WooCommerce's order-pay endpoint. This is still a WooCommerce checkout, but it uses a slightly different flow than the standard one. I think it is possible the Braintree ACH gateway is running into an issue with that particular endpoint, which may or may not be related to B2BKing.

That said, we'd like to investigate this directly on your site and confirm exactly what's happening. You can set up the backend account using this email: [email protected]

Please let me know once that's ready and we will take a closer look,

Kind regards,
Stefan