"Multiple Agent Per Customer" (#4570325) / KingsPlugins

13 Tickets

Marcus started the conversation 4 months ago on June 15, 2026 at 5:35am

Hi Stefan,

Say we've enabled the new "multiple agents per customer" feature and I want to confirm how commission is attributed in a sequential-purchase scenario.

Example:
1. A customer first places an order via Agent A (and is assigned to Agent A).
2. About a month later, the same customer interacts with Agent B and places a second order using Agent B's referral link.

My questions:
- Who receives the commission on that second order — the agent whose link was used (Agent B), or the originally assigned/main agent (Agent A)?
- Does using Agent B's link reassign the customer to Agent B, add Agent B as an additional agent, or leave Agent A as the primary?
- How will commission be attributed on the customer's future orders after this point?

Thanks for clarifying.

2,762

KingsPlugins replied 4 months ago on June 15, 2026 at 11:26pm

Hi Marcus,

Thanks for reaching out,

In that scenario, the second order would still be attributed to Agent A, as they are the customer's assigned/main agent. Agent B's referral link does not override an existing agent assignment.

To answer your specific questions:

- Agent A receives the commission on the second order, since they remain the customer's assigned agent.
- Using Agent B's link does not reassign the customer to Agent B, and it does not automatically add Agent B as an additional agent either. The "multiple agents per customer" feature is meant for allowing multiple agents to manage/access the same customer - it also doesn't change the primary assigned agent or redirect commissions.
- Future orders will continue to be attributed to Agent A.

Let me know if you are trying to set it up to work in a different way and I can take a look at what's possible.

Kind regards,
Stefan