Prices Changing and WAY Over Discounting

Hi Abigail,

Thank you for reaching out and sorry to hear about these issues. 

I took a quick look at your site and I noticed signs of caching (e.g. a /wp-content/cache directory), which I think could be the cause here. 

When caching is active, different users can end up seeing each other's cached pages. So if a user with 32% off visits a page, and then a different user visits the same page but gets served the cached version, they might see the wrong price. This can also explain the shipping options issue - a wholesale customer could be seeing shipping methods cached from a different user's session.

For caching to work properly with B2BKing, each user needs to have their own unique cache (or caching should exclude logged-in users). This could be coming from a caching plugin or from your hosting provider's built-in caching.

Another common cause of pricing discrepancies is other plugins that affect pricing - things like discount plugins or currency switchers. These can sometimes interact with B2BKing in unexpected ways.

We have more details on this here:  https://b2bkingplugin.com/docs/users-see-wrong-content-b2c-users-see-b2b-content-or-prices/

That said, this really depends on your full setup - which plugins you're running, your theme, hosting, etc. We'd be happy to take a closer look directly so we can give you a clearer answer. For that, we would need a backend login to the site or a staging clone. Any specific steps to reproduce the issue (e.g. which account sees wrong pricing, which products) would also be very helpful.

Kind regards,
Stefan

Hi Abigail,

You can use our email at [email protected] for the account.

We would need admin-level credentials with access to the backend plugins page, as we may need to look into active plugins, code and database, to investigate this properly.

It would also help a lot if you could share some specific examples so we can reproduce the issues on our end - for instance, which customer account had the pricing problem, on which product, what shipping method was appearing incorrectly, etc.

You can reply privately in this ticket with the login details.

Kind regards,
Stefan