"B2B Registration Email and notifications" (#4578363) / KingsPlugins

1 Ticket

Nate started the conversation 2 months ago on August 6, 2026 at 6:34pm

I'm working on my staging site to get B2B King configured properly. I noticed that when a user registers for a B2B account (manual approval), there are several issues with the UX:

1. They don't receive an email letting them know we've received their registration application.

2. They don't see any notification after submitting on the page. Instead, they get redirected to the /account page.

3. The email they DO receive is a generic "New Account Created" email which makes it appear as though their account was approved. There doesn't seem to be any way to turn this off. I'm not sure if this email is coming from WooCommerce or B2B King, but I can't find the template for it in settings for either plugin. Add to that, the email template says at the end of it: "We look forward to sharing our wines with you. Happy shopping!"
We don't sell wine. This looks like some type of testing template that was added to production somehow. Trying to figure out if it is coming from B2B King.

I've attached a screenshot of that email so you can see the issue.

Thanks for your help!

Attached files:

Screenshot 2026-08-06 at 1.17.59 PM.png 87 KB

2,762

KingsPlugins replied 2 months ago on August 6, 2026 at 8:44pm

Hi Nate,

Thank you for purchasing our plugin!

B2BKing normally adds a text like "your account is pending, please wait to be approved" to the generic WooCommerce new account email, and it also displays a message on the My Account page after registration. Both of these texts are configurable in B2BKing -> Settings -> Language.

There was a bug in a previous version where these texts could appear empty if they hadn't been explicitly configured. So the fix here would be to either:
- Set the texts manually in B2BKing -> Settings -> Language, or
- Make sure you're on the latest B2BKing Pro version (5.6.00)

As for the "We look forward to sharing our wines with you. Happy shopping!" text - that's not from our plugin. Please check your email settings in WooCommerce -> Settings -> Emails for that specific email, as the text may be set there under 'additional text'.

If you'd like, we're also happy to review all of these directly on the site. For that, we'd just need a backend login to the site or staging site.

Kind regards,
Stefan