Public Ticket #4579469

Shipping Methods

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1 Ticket
Rachelle McLaughlin started the conversation 2 months ago on August 14, 2026 at 11:27pm

I am using Easyship with woocommerce with your plugin B2Bking Pro. The plugin is great and seemed to be working well until i realized that I no longer have shipping options on my cart or at checkout. I have followed the support document and disabled The shipping method and the payment method. That did not change anything. I also add the code add_filter('b2bking_use_zone_shipping_control', '__return_false') Which looked like it was going to work. It at least showed the option to ship and not just pick up. But then the shipping choices were not there, It returned saying there were now shipping options to pick. How do I fix this issue because I really do like the plugin. It has a lot to offer. 

Thank you,

Rachelle

2,762
KingsPlugins replied 2 months ago on August 15, 2026 at 6:58pm

Hi Rachelle,

Thank you for purchasing our plugin and sorry to hear about this issue.

Normally, B2BKing lets you control which payment and shipping methods each user or group can see. This is configured in B2BKing -> Groups, where you can enable or disable methods for each group.

If you don't need B2BKing to control this at all, you can turn off this part of the plugin entirely via B2BKing -> Settings -> Other -> Components. Please see the section 'Disable Shipping / Payment Methods Control' here: https://b2bkingplugin.com/docs/faq-how-to-fix-no-available-payment-or-shipping-methods-issue/#1-toc-title

(I understand you already tried something along these lines, but I'm not sure which exact settings you used, so I wanted to mention it just in case.)

 

One more thing worth checking: have you tried deactivating B2BKing completely to see if the shipping options come back? I wonder if something else could be affecting this, possibly an issue on the Easyship side.

If you'd like, we can also troubleshoot this directly on the site. For that, we would need a backend login to the site or a staging clone site. If you can share that, please also let me know which user or address you're testing with, so I can test with the same.

Kind regards,
Stefan

1 Ticket
Rachelle McLaughlin replied 2 months ago on August 19, 2026 at 4:29pm

Thank you , Thank you! Looks like it you fixed it. Very much appreciated. I will continue today to check it out and make sure all flows correctly. Should I delete the original B2Bking Pro? I deactivated it, then installed the zip. It looks like it did not just write over the original one.

Rachelle

2,762
KingsPlugins replied 2 months ago on August 20, 2026 at 3:24pm

Hi Rachelle,

Yes, you can go ahead and delete the original one - you won't lose any data, so no worries there.

Really glad to hear everything is working! If you run into any issues as you continue testing, please reach out anytime.

By the way, if you have a moment, we'd really appreciate a quick rating for the plugin - it's a big help.

Kind regards,
Stefan

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