1 Ticket
I am getting this error when I try to checkout and purchase:
Something went wrongPlease try again later. If the issue persists, you can contact our support team using the button below.
error code: E-403
ERROR ON PURCHASING
Closed
Comments
1 Ticket
2,762
Hi Kuda,
Thank you for reaching out and sorry to hear about that issue. This error usually means our billing processor (Paddle.com) is rejecting the checkout for some reason. It could have to do with location, a connection problem, or just a glitch in their system.
A few things worth trying:
- Try using a different browser (e.g. if you normally use Chrome, try Safari or Firefox)
- Empty your cart and add the product again
- Try from a different internet connection, for example a mobile/5G connection on your phone
- If you're able to reach the payment stage, paying via PayPal may work better
If none of that works, I can also send you an invoice and we can process the transaction manually. That invoice can be paid via card, PayPal, or bank transfer. If you'd like to go that route, just let me know which product you're looking for (e.g. SalesKing Startup 1 Site Annual, etc.) and I'll get that set up for you.
Kind regards,
Stefan
1 Ticket
Hi Stephan,
You can go ahead and do an invoice for me so l can pay through that channel, the other way is still not working. The product I want to purchase is SalesKing Startup (1 Site) - Annual at the discounted rate.
2,762
Hi Kuda,
Thanks for getting back to me,
I've created an invoice for you here: https://www.paypal.com/invoice/p/#DYXQZ6VEPSU2CUC9
On the right side of the screen you should see multiple payment methods - PayPal, Debit/Credit Card, Venmo, Apple Pay, etc. It will show you the available options automatically.
One thing to note: since this is outside our regular checkout, we'll need to add the plugin to your account manually (it will not be immediately available for download). We'll do our best to make that as quick as possible, but please allow up to 12-24 hours after payment.
Let me know if you have any questions,
Kind regards,
Stefan
1 Ticket
I have done the payment.
2,762
Hi again,
Thank you for purchasing!
Your account is now set up. You can log in here:
https://kingsplugins.com/my-account/downloads-licenses/
Login details:
- Email: [email protected]
- Password: [email protected]
(You can change your password after logging in via https://kingsplugins.com/my-account/edit-account/)
Once logged in, you'll find your license key and a "Download Plugin" button on the downloads page.
Let me know if you need any help getting started!
Kind regards,
Stefan