/*
 * Kings Support — front-end styles. KingsPlugins design.
 *
 * Built from the brand: near-black (kingsplugins.com) for structure and primary
 * actions, a touch of gold only for brand moments and "you are here" markers, a cool light canvas for long reading sessions. Status colours
 * (green / amber / red) carry meaning only, never decoration.
 *
 * The previous Ticksy-matched design is backed up in
 * design-backups/2026-10-03-ticksy-match/ (see its README to restore).
 */

:root {
	/* Brand */
	--ks-ink: #27272a;
	--ks-ink-2: #333338;
	--ks-ink-3: #3f3f46;
	--ks-gold: #d7aa36;
	--ks-gold-text: #94700f;      /* gold that passes contrast on white */
	--ks-gold-soft: #fbf5e3;

	/* Surfaces */
	--ks-canvas: #f5f5f7;
	--ks-card: #fff;
	--ks-line: #e5e6ea;
	--ks-line-strong: #d4d5db;
	--ks-hover: #f8f8fa;

	/* Text */
	--ks-text: #3a3c44;
	--ks-heading: #18181b;
	--ks-muted: #6a6d77;
	--ks-faint: #9c9ea6;
	--ks-link: #0f6bc6;

	/* Meaning */
	--ks-green: #1f9d5c;
	--ks-green-soft: #e9f6ef;
	--ks-amber: #e0820b;
	--ks-amber-soft: #fdf3e3;
	--ks-red: #d0453a;
	--ks-red-soft: #fcecea;
	--ks-note: #fff8e1;
	--ks-note-line: #efd98f;

	/* Shape & type */
	--ks-radius-sm: 6px;
	--ks-radius: 10px;
	--ks-shadow: 0 1px 2px rgba(17, 18, 24, .05);
	--ks-shadow-pop: 0 12px 32px rgba(17, 18, 24, .16);
	--ks-font: Inter, -apple-system, BlinkMacSystemFont, "Segoe UI", Helvetica, Arial, sans-serif;
	--ks-mono: ui-monospace, SFMono-Regular, Menlo, Consolas, monospace;
	--ks-wrap: 1200px;
	--ks-focus: 0 0 0 3px rgba(15, 107, 198, .22);
}

/* ------------------------------------------------------------------ Base */

body.ks {
	margin: 0;
	background: var(--ks-canvas);
	color: var(--ks-text);
	font: 15px/1.6 var(--ks-font);
	font-feature-settings: "cv11", "ss01";
	-webkit-font-smoothing: antialiased;
	-moz-osx-font-smoothing: grayscale;
	text-rendering: optimizeLegibility;
}
.ks *, .ks *::before, .ks *::after { box-sizing: border-box; }
.ks input, .ks select, .ks textarea, .ks button { -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; font-family: var(--ks-font); }
.ks a { color: var(--ks-link); text-decoration: none; }
.ks a:hover { text-decoration: underline; text-underline-offset: 2px; }
.ks h1, .ks h2, .ks h3 { color: var(--ks-heading); line-height: 1.25; letter-spacing: -.012em; }
.ks img { max-width: 100%; height: auto; }
.ks code, .ks pre { font-family: var(--ks-mono); font-size: 12.5px; }
.ks kbd { font: 500 11px var(--ks-font); background: var(--ks-canvas); border: 1px solid var(--ks-line-strong); border-radius: 4px; padding: 0 5px; color: var(--ks-muted); }
.ks :focus-visible { outline: none; box-shadow: var(--ks-focus); }
.screen-reader-text { position: absolute !important; width: 1px; height: 1px; overflow: hidden; clip: rect(1px, 1px, 1px, 1px); white-space: nowrap; }
[hidden] { display: none !important; }

.ks-wrap { max-width: var(--ks-wrap); margin: 0 auto; padding: 0 24px; }
.ks-narrow { max-width: 780px; }
.ks-narrow.ks-narrow-ticket { max-width: 880px; } /* a ticket page has room for a little more */
.ks-main { padding: 32px 0 56px; min-height: 60vh; }
.ks-muted { color: var(--ks-muted); }
.ks-small { font-size: 12.5px; }
.ks-center { text-align: center; }
.ks-break { word-break: break-word; overflow-wrap: anywhere; }
.ks-pad { padding: 20px 22px; }
.ks-pad-sm { padding: 4px 22px 18px; margin: 0; }
.ks-push-right { margin-left: auto !important; }
.ks-sep { color: var(--ks-line-strong); margin: 0 6px; }
.ks-danger, .ks a.ks-danger, .ks .ks-link.ks-danger { color: var(--ks-red); }
.ks-ok { color: var(--ks-green); }
.ks-warn { color: var(--ks-amber); font-weight: 600; }
.ks-info { background: #eef5fc; border: 1px solid #d3e4f6; color: #23537f; padding: 11px 14px; border-radius: var(--ks-radius-sm); margin: 0 0 18px; font-size: 14px; }

.ks-icon { vertical-align: -3px; flex: none; }
.ks-avatar { border-radius: 50%; background: #e9e9ed; object-fit: cover; flex: none; vertical-align: middle; }

/* --------------------------------------------------------------- Buttons */

.ks-btn {
	display: inline-flex; align-items: center; justify-content: center; gap: 7px;
	padding: 10px 16px; border: 1px solid transparent; border-radius: 8px;
	font: 600 14px/1.15 var(--ks-font); letter-spacing: -.005em;
	cursor: pointer; text-decoration: none !important; white-space: nowrap;
	transition: background .15s, border-color .15s, color .15s, box-shadow .15s;
}
.ks-btn:disabled { opacity: .55; cursor: default; }
.ks-btn-sm { padding: 8px 13px; font-size: 13.5px; }
.ks-btn-xs { padding: 6px 10px; font-size: 13px; border-radius: 7px; }
.ks-btn-block { width: 100%; }
/* Primary action = ink (class names kept from phase 1). */
.ks-btn-green, .ks-btn-dark { background: var(--ks-ink); color: #fff !important; }
.ks-btn-green:hover, .ks-btn-dark:hover { background: var(--ks-ink-3); }
.ks-btn-blue, .ks-btn-white { background: #fff; color: var(--ks-ink) !important; border-color: var(--ks-line-strong); box-shadow: var(--ks-shadow); }
.ks-btn-blue:hover, .ks-btn-white:hover { border-color: #bcbec6; background: var(--ks-hover); }
.ks-btn-gold { background: var(--ks-gold); color: var(--ks-ink) !important; }
.ks-btn-gold:hover { background: #e3b843; }
.ks-btn-light { background: #efeff2; color: var(--ks-text) !important; }
.ks-btn-light:hover { background: #e6e7eb; }
.ks-link { background: none; border: 0; padding: 0; font: inherit; color: var(--ks-link); cursor: pointer; }
.ks-link:hover { text-decoration: underline; text-underline-offset: 2px; }
.ks-icon-btn { background: none; border: 0; padding: 5px; cursor: pointer; color: var(--ks-muted); border-radius: var(--ks-radius-sm); line-height: 0; }
.ks-icon-btn:hover { background: #efeff2; color: var(--ks-heading); }
.ks-icon-btn.ks-danger:hover { background: var(--ks-red-soft); color: var(--ks-red); }

.ks-badge {
	display: inline-flex; align-items: center; justify-content: center; min-width: 22px; height: 20px; padding: 0 7px;
	border-radius: 10px; background: #efeff2; color: var(--ks-muted); font-size: 12px; font-weight: 600; line-height: 1;
	font-variant-numeric: tabular-nums;
}
.ks-badge-orange { background: var(--ks-amber); color: #fff; }

.ks-pill { display: inline-flex; align-items: center; gap: 6px; padding: 4px 10px; border-radius: 999px; font-size: 12.5px; font-weight: 600; border: 1px solid transparent; line-height: 1.2; }
.ks-pill-btn { cursor: pointer; font-family: var(--ks-font); }
.ks-pill-orange { background: var(--ks-amber-soft); color: #9a5600; border-color: #f4d6a6; }
.ks-pill-orange::before { content: ""; width: 7px; height: 7px; border-radius: 50%; background: var(--ks-amber); }
.ks-pill-ghost { background: #fff; color: var(--ks-muted); border-color: var(--ks-line-strong); }
.ks-pill-ghost:hover { color: var(--ks-heading); border-color: #bcbec6; }
.ks-pill-grey { background: #efeff2; color: var(--ks-muted); }
.ks-pill-red { background: var(--ks-red-soft); color: var(--ks-red); }
.ks-pill-green-outline { color: var(--ks-green); border-color: #b9e2cb; background: var(--ks-green-soft); }

/* ---------------------------------------------------------------- Header */

.ks-header { position: sticky; top: 0; z-index: 50; }
.ks-moved { background: var(--ks-gold-soft); border-bottom: 1px solid var(--ks-gold); color: var(--ks-heading); }
.ks-moved-inner { display: flex; align-items: center; gap: 12px; padding-top: 12px; padding-bottom: 12px; }
.ks-moved-inner > .ks-icon { flex: none; color: var(--ks-gold-text); }
.ks-moved-text { flex: 1 1 auto; margin: 0; font-size: 14.5px; line-height: 1.5; }
.ks-moved-btn { flex: none; }
.ks-moved-close { flex: none; width: 30px; height: 30px; border: 0; border-radius: 6px; background: none; font-size: 22px; line-height: 1; color: var(--ks-muted); cursor: pointer; }
.ks-moved-close:hover { background: rgba(17, 18, 24, .06); color: var(--ks-heading); }
@media (max-width: 640px) {
	.ks-moved-inner { position: relative; flex-wrap: wrap; padding-right: 48px; }
	.ks-moved-inner > .ks-icon { display: none; }
	.ks-moved-text { flex-basis: 100%; font-size: 14px; }
	.ks-moved-close { position: absolute; top: 8px; right: 12px; }
}
.ks-header-inner { display: flex; align-items: center; gap: 24px; min-height: 60px; }
.ks-logo { display: flex; align-items: center; flex: none; }
.ks-logo img { display: block; height: 26px; width: auto; }
.ks-nav { display: flex; align-items: center; gap: 2px; flex: 1; }
.ks-nav-link {
	position: relative; display: inline-flex; align-items: center; gap: 7px; padding: 8px 12px; border: 0; background: none;
	font: 500 14.5px/1 var(--ks-font); cursor: pointer; border-radius: 8px; text-decoration: none !important; white-space: nowrap;
}
.ks-header-tools { display: flex; align-items: center; gap: 2px; margin-left: auto; }

/* Agent bar: brand ink with a gold "you are here" rule. */
.ks-header-agent { background: var(--ks-ink); box-shadow: 0 1px 0 rgba(255, 255, 255, .04); }
.ks-header-agent .ks-nav-link { color: rgba(255, 255, 255, .72); }
.ks-header-agent .ks-nav-link:hover { color: #fff; background: rgba(255, 255, 255, .06); }
.ks-header-agent .ks-nav-link.is-active { color: #fff; }
.ks-header-agent .ks-nav > .ks-nav-link.is-active::after,
.ks-header-agent .ks-nav > .ks-dd > .ks-nav-link.is-active::after { content: ""; position: absolute; left: 12px; right: 12px; bottom: -11px; height: 2px; border-radius: 2px; background: var(--ks-gold); }
.ks-header-agent .ks-logo img { height: 23px; }
.ks-header-agent .ks-avatar { box-shadow: 0 0 0 1.5px rgba(255, 255, 255, .28); }
.ks-header-agent .ks-nav-link .ks-badge { min-width: 19px; height: 18px; font-size: 11px; background: var(--ks-gold); color: var(--ks-ink); }
.ks-header-search { position: relative; margin-left: 10px; }
.ks .ks-header-search input[type=search] {
	width: 210px; height: 36px; padding: 0 34px 0 14px; border: 1px solid rgba(255, 255, 255, .08); border-radius: 8px;
	background: var(--ks-ink-2); color: #fff; font: 13.5px var(--ks-font); transition: width .2s, background .2s, border-color .2s;
}
.ks .ks-header-search input[type=search]::placeholder { color: rgba(255, 255, 255, .45); }
.ks .ks-header-search input[type=search]:focus { width: 280px; background: var(--ks-ink-3); border-color: rgba(215, 170, 54, .5); box-shadow: none; }
.ks-header-search button { position: absolute; right: 9px; top: 9px; border: 0; background: none; color: rgba(255, 255, 255, .55); cursor: pointer; padding: 0; line-height: 0; }
.ks-bell .ks-bell-count { font-weight: 600; font-variant-numeric: tabular-nums; }
.ks-bell.has-unread .ks-icon-bell { color: var(--ks-gold); }

/* Public header: white, quiet, one solid action. */
.ks-header-public { background: rgba(255, 255, 255, .96); backdrop-filter: saturate(1.4) blur(8px); border-bottom: 1px solid var(--ks-line); }
.ks-header-public .ks-header-inner { min-height: 72px; }
.ks-header-public .ks-logo img { height: 30px; }
.ks-header-public .ks-nav { justify-content: flex-end; gap: 4px; }
.ks-header-public .ks-nav-link { color: var(--ks-muted); padding: 0 13px; height: 38px; }
.ks-header-public .ks-nav-link:hover { color: var(--ks-heading); background: var(--ks-canvas); }
.ks-header-public .ks-nav-link.is-active { color: var(--ks-heading); }
.ks-header-public .ks-nav > .ks-nav-link.is-active:not(.ks-nav-pill)::after,
.ks-header-public .ks-nav > .ks-dd > .ks-nav-link.is-active::after { content: ""; position: absolute; left: 13px; right: 13px; bottom: -17px; height: 2px; border-radius: 2px; background: var(--ks-gold); }
.ks-nav-pill { order: 10; margin-left: 8px; background: var(--ks-ink) !important; color: #fff !important; padding: 0 16px !important; }
.ks-nav-pill:hover { background: var(--ks-ink-3) !important; }
.ks-nav-pill .ks-icon { color: var(--ks-gold); }
.ks-nav-outline { border: 1px solid var(--ks-line) !important; }
.ks-nav-outline .ks-icon { color: var(--ks-gold-text); }
.ks-header-public .ks-btn-green { order: 11; margin-left: 6px; height: 38px; padding: 0 15px; background: #fff; color: var(--ks-ink) !important; border-color: var(--ks-line-strong); font-size: 14px; }
.ks-header-public .ks-btn-green:hover { background: var(--ks-canvas); }
.ks-header-public .ks-dd-right, .ks-search-toggle { order: 12; }
.ks-account .ks-account-name { max-width: 140px; overflow: hidden; text-overflow: ellipsis; }
.ks-header-search-drop { background: #fff; border-top: 1px solid var(--ks-line); padding: 14px 0; }
.ks .ks-header-search-drop input { height: 46px; border-radius: 10px; font-size: 15.5px; }
.ks-menu-toggle { display: none; margin-left: auto; background: none; border: 0; padding: 8px; cursor: pointer; }
.ks-menu-toggle span:not(.screen-reader-text) { display: block; width: 20px; height: 2px; background: var(--ks-ink); margin: 4px 0; border-radius: 2px; }

.ks-preview-bar { background: var(--ks-ink-2); color: rgba(255, 255, 255, .8); text-align: center; padding: 7px 12px; font-size: 13px; }
.ks-preview-bar a { color: var(--ks-gold); font-weight: 600; margin-left: 6px; }
.ks-notice { background: var(--ks-gold-soft); border-bottom: 1px solid #efe0b3; color: #5e4a12; padding: 11px 0; font-size: 14px; }
.ks-notice p { margin: 0; }

/* Dropdowns */
.ks-dd { position: relative; }
.ks-dd-menu {
	display: none; position: absolute; top: calc(100% + 8px); left: 0; z-index: 60; min-width: 220px;
	background: #fff; border: 1px solid var(--ks-line); border-radius: var(--ks-radius); box-shadow: var(--ks-shadow-pop); padding: 6px;
}
.ks-dd-right .ks-dd-menu { left: auto; right: 0; }
.ks-dd.is-open > .ks-dd-menu { display: block; }
.ks-dd-menu a, .ks-dd-menu button.ks-dd-item {
	display: flex; align-items: center; gap: 9px; width: 100%; padding: 8px 11px; color: var(--ks-text) !important; border-radius: 7px;
	font: 14px var(--ks-font); text-align: left; background: none; border: 0; cursor: pointer; text-decoration: none !important; white-space: nowrap;
}
.ks-dd-menu a strong { color: var(--ks-heading); font-variant-numeric: tabular-nums; min-width: 44px; }
.ks-dd-menu a:hover, .ks-dd-menu button.ks-dd-item:hover { background: var(--ks-canvas); color: var(--ks-heading) !important; }
.ks-dd-menu a .ks-badge { margin-left: auto; }
.ks-dd-scroll { max-height: 340px; overflow-y: auto; min-width: 300px; }
.ks-dd-scroll .ks-dd-item { white-space: normal !important; }
.ks-dd-item.is-match { font-weight: 600; }

/* Notifications */
.ks-notifications { width: 380px; padding: 0; overflow: hidden; }
.ks-notifications-head { display: flex; justify-content: space-between; align-items: center; padding: 12px 16px; border-bottom: 1px solid var(--ks-line); font-size: 14px; font-weight: 600; color: var(--ks-heading); }
.ks-notifications-head .ks-link { font-size: 13px; font-weight: 500; }
.ks-notifications-list { max-height: 440px; overflow-y: auto; padding: 4px; }
.ks-notifications-list a { display: flex !important; gap: 11px; padding: 10px 12px !important; white-space: normal !important; align-items: flex-start !important; }
.ks-notifications-list a.is-unread { background: #f3f6fd; }
.ks-notifications-list .ks-n-text { font-size: 13.5px; line-height: 1.45; }
.ks-notifications-list .ks-n-text em { color: var(--ks-muted); font-style: normal; display: block; }

/* ---------------------------------------------------------------- Layout */

.ks-layout { display: grid; grid-template-columns: minmax(0, 1fr) 320px; gap: 28px; align-items: start; }
.ks-layout-left { grid-template-columns: 264px minmax(0, 1fr); }
.ks-col-side { display: grid; grid-template-columns: minmax(0, 1fr); gap: 20px; min-width: 0; position: sticky; top: 88px; }
.ks-agent .ks-col-side { top: 80px; }
.ks-col-main { display: grid; grid-template-columns: minmax(0, 1fr); gap: 20px; min-width: 0; } /* minmax(0,…): long unbreakable text must not widen a column */

.ks-card { background: var(--ks-card); border: 1px solid var(--ks-line); border-radius: var(--ks-radius); box-shadow: var(--ks-shadow); }
.ks-narrow > .ks-card + .ks-card { margin-top: 20px; }
.ks-card-head { display: flex; align-items: center; justify-content: space-between; gap: 12px; padding: 0 22px; min-height: 56px; border-bottom: 1px solid var(--ks-line); }
.ks .ks-card-title { margin: 0; font-size: 15.5px; font-weight: 650; letter-spacing: -.01em; color: var(--ks-heading); }
.ks-card-subhead { padding: 14px 22px; border-bottom: 1px solid var(--ks-line); font-size: 14px; font-weight: 600; color: var(--ks-muted); }
.ks-empty { padding: 34px 22px; margin: 0; text-align: center; color: var(--ks-muted); }
.ks-page-head { display: flex; flex-wrap: wrap; align-items: center; gap: 14px; justify-content: space-between; margin-bottom: 20px; }
.ks-page-head h1 { margin: 0; font-size: 26px; font-weight: 700; letter-spacing: -.02em; }
.ks-page-head h1 .ks-muted { font-weight: 500; letter-spacing: 0; }
.ks-page-head-tools { display: flex; flex-wrap: wrap; gap: 8px; align-items: center; }

/* Sidebar lists */
.ks-side-list { list-style: none; margin: 0; padding: 8px; }
.ks-side-list li { display: flex; align-items: center; }
.ks-side-list li a { display: flex; align-items: center; gap: 10px; flex: 1; min-width: 0; padding: 9px 10px; color: var(--ks-text); text-decoration: none !important; font-size: 14.5px; border-radius: 7px; }
.ks-side-list li a:hover { background: var(--ks-canvas); color: var(--ks-heading); }
.ks-side-list li.is-current a { font-weight: 600; color: var(--ks-heading); background: var(--ks-canvas); box-shadow: inset 3px 0 0 var(--ks-gold); }
.ks-side-name { flex: 1; min-width: 0; overflow: hidden; display: -webkit-box; -webkit-box-orient: vertical; -webkit-line-clamp: 2; line-height: 1.35; overflow-wrap: anywhere; } /* long names wrap to two lines */
.ks-cat-icon { width: 18px; height: 18px; border-radius: 4px; object-fit: contain; flex: none; }
.ks-cat-dot { display: inline-block; width: 8px; height: 8px; border-radius: 50%; flex: none; }

/* ----------------------------------------------------------- Ticket list */

.ks-ticket-list { overflow: hidden; }
.ks-group-label { display: flex; align-items: center; gap: 8px; margin: 0; padding: 10px 22px; font-size: 13px; font-weight: 600; letter-spacing: 0; border-bottom: 1px solid var(--ks-line); background: #fafafb; color: var(--ks-muted); }
.ks-group-label::before { content: ""; width: 8px; height: 8px; border-radius: 50%; background: var(--ks-faint); }
.ks-group.is-old .ks-group-label { color: #a8332a; background: #fdf6f5; }
.ks-group.is-old .ks-group-label::before { background: var(--ks-red); }
.ks-group.is-aging .ks-group-label { color: #995600; background: #fefaf3; }
.ks-group.is-aging .ks-group-label::before { background: var(--ks-amber); }
.ks-group.is-today .ks-group-label { color: #17774a; background: #f5fbf8; }
.ks-group.is-today .ks-group-label::before { background: var(--ks-green); }
.ks-group.is-old .ks-ticket-row { box-shadow: inset 3px 0 0 var(--ks-red); }
.ks-group.is-aging .ks-ticket-row { box-shadow: inset 3px 0 0 var(--ks-amber); }
.ks-group.is-today .ks-ticket-row { box-shadow: inset 3px 0 0 var(--ks-green); }

.ks-ticket-row { display: flex; align-items: center; border-bottom: 1px solid var(--ks-line); background: #fff; transition: background .12s; }
.ks-ticket-list > .ks-ticket-row:last-of-type, .ks-group:last-of-type .ks-ticket-row:last-child { border-bottom: 0; }
.ks-ticket-row:hover { background: var(--ks-hover); }
.ks-ticket-link { display: flex; align-items: center; gap: 16px; flex: 1; min-width: 0; padding: 18px 8px 18px 22px; color: inherit !important; text-decoration: none !important; }
.ks-ticket-main { display: grid; grid-template-columns: minmax(0, 1fr); gap: 4px; flex: 1 1 auto; min-width: 0; } /* minmax(0,…): a long title must not widen the column */
.ks-ticket-customer { font-size: 13px; font-weight: 500; color: var(--ks-muted); line-height: 1.2; }
.ks-ticket-title { display: flex; align-items: center; gap: 6px; min-width: 0; font-size: 16px; font-weight: 600; line-height: 1.3; letter-spacing: -.01em; color: var(--ks-heading); }
.ks-ticket-title .ks-lock { flex: none; display: inline-flex; }
/* The ellipsis lives on its own element: it doesn't apply to bare text inside a flex container (Safari). */
.ks-ticket-title-text { flex: 1 1 auto; min-width: 0; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.ks-ticket-row:hover .ks-ticket-title { color: var(--ks-link); }
.ks-ticket-row.is-closed .ks-ticket-title { color: var(--ks-muted); font-weight: 500; }
.ks-lock { color: var(--ks-faint); line-height: 0; }
.ks-ticket-meta { display: flex; flex-wrap: wrap; gap: 4px 18px; font-size: 13px; color: var(--ks-faint); line-height: 1.35; }
.ks-ticket-meta span { display: inline-flex; align-items: center; gap: 6px; }
.ks-ticket-meta .ks-cat-dot { width: 7px; height: 7px; }
.ks-ticket-side { display: flex; flex-direction: column; align-items: center; gap: 10px; padding: 0 22px 0 8px; }
.ks-dot { width: 10px; height: 10px; border-radius: 50%; border: 1.5px solid #cbccd2; }
.ks-dot.is-on { border-color: var(--ks-amber); background: var(--ks-amber); box-shadow: 0 0 0 3px var(--ks-amber-soft); }

.ks-pagination { display: flex; flex-wrap: wrap; gap: 4px; justify-content: center; padding: 18px 12px; border-top: 1px solid var(--ks-line); }
.ks-page, .ks-pagination .page-numbers { display: inline-flex; align-items: center; justify-content: center; min-width: 36px; height: 36px; padding: 0 10px; border: 1px solid var(--ks-line); border-radius: 8px; background: #fff; color: var(--ks-text); font-weight: 500; font-variant-numeric: tabular-nums; text-decoration: none !important; }
.ks-page:hover, .ks-pagination a.page-numbers:hover { border-color: var(--ks-line-strong); background: var(--ks-hover); }
.ks-page.is-current, .ks-pagination .page-numbers.current { background: var(--ks-ink); border-color: var(--ks-ink); color: #fff; }
.ks-page-gap { padding: 0 4px; color: var(--ks-muted); align-self: center; }

.ks-stale { padding: 18px 22px; border-bottom: 1px solid var(--ks-line); background: linear-gradient(var(--ks-amber-soft), #fffaf2); display: grid; grid-template-columns: 1fr auto; gap: 4px 20px; align-items: center; }
.ks-stale h2 { margin: 0; font-size: 15px; font-weight: 650; grid-column: 1; }
.ks-stale p { margin: 0; color: var(--ks-text); font-size: 14px; grid-column: 1; }
.ks-stale p + p { grid-column: 2; grid-row: 1 / span 2; display: flex; gap: 8px; }
.ks-stale br { display: none; }

/* ---------------------------------------------------------------- Ticket */

.ks-ticket { overflow: hidden; }
.ks-ticket-bar { padding: 10px 22px; font-size: 13px; line-height: 1.3; font-weight: 600; border-bottom: 1px solid; font-variant-numeric: tabular-nums; }
.ks-ticket-bar.is-private { background: var(--ks-red-soft); color: #a8332a; border-color: #f4d3cf; }
.ks-ticket-bar.is-public { background: var(--ks-green-soft); color: #17774a; border-color: #cbe9d8; }
.ks-ticket-bar-btn { all: unset; cursor: pointer; display: inline-flex; gap: 7px; align-items: center; border-radius: 4px; }
.ks-ticket-bar-btn:hover { text-decoration: underline; text-underline-offset: 2px; }
.ks-ticket-bar-btn:focus-visible { box-shadow: var(--ks-focus); }
.ks-ticket-head { display: flex; align-items: center; justify-content: space-between; gap: 18px; padding: 20px 22px; border-bottom: 1px solid var(--ks-line); }
.ks-ticket-subject { margin: 0; font-size: 24px; line-height: 1.3; font-weight: 700; letter-spacing: -.02em; color: var(--ks-heading); word-break: break-word; }
.ks-ticket-head-side { display: flex; align-items: center; gap: 10px; flex: none; }

.ks-action-bar { display: flex; flex-wrap: wrap; gap: 8px; padding: 12px 22px; background: #fafafb; border-bottom: 1px solid var(--ks-line); transition: background .15s; }
.ks-action-bar.is-reply { background: #f2f2f4; }
.ks-action-bar.is-note { background: var(--ks-note); border-bottom-color: var(--ks-note-line); }
.ks-ab-btn {
	display: inline-flex; align-items: center; gap: 8px; padding: 7px 10px 7px 12px;
	background: #fff; border: 1px solid var(--ks-line-strong); border-radius: 8px; box-shadow: var(--ks-shadow);
	font: 600 13.5px/1.2 var(--ks-font); color: var(--ks-text); cursor: pointer;
	transition: background .15s, color .15s, border-color .15s;
}
.ks-ab-btn:hover { color: var(--ks-heading); border-color: #bcbec6; }
.ks-ab-reply .ks-icon { color: var(--ks-ink-3); }
.ks-ab-note .ks-icon { color: #d39a0a; }
.ks-ab-notes { color: var(--ks-muted); }
.ks-ab-notes .ks-icon { color: var(--ks-faint); }
.ks-ab-btn kbd { margin-left: 2px; }
.ks-ab-btn.is-active { background: var(--ks-ink); border-color: var(--ks-ink); color: #fff; box-shadow: none; }
.ks-ab-btn.is-active .ks-icon { color: var(--ks-gold); }
.ks-ab-btn.is-active kbd { color: rgba(255, 255, 255, .7); background: rgba(255, 255, 255, .1); border-color: rgba(255, 255, 255, .2); }
.ks-ab-note.is-active { background: #f5c33b; border-color: #e5b02a; color: var(--ks-ink); }
.ks-ab-note.is-active .ks-icon { color: var(--ks-ink); }
.ks-ab-note.is-active kbd { color: var(--ks-ink); background: rgba(255, 255, 255, .35); border-color: rgba(17, 18, 24, .15); }

.ks-composer { padding: 20px 22px; background: #f2f2f4; border-bottom: 1px solid var(--ks-line); }
.ks-composer.is-note { background: var(--ks-note); border-bottom-color: var(--ks-note-line); }
.ks-ticket-foot .ks-composer { background: none; padding: 0; border: 0; }
.ks-composer .wp-editor-wrap { background: #fff; border: 1px solid var(--ks-line-strong); border-radius: var(--ks-radius); overflow: hidden; box-shadow: var(--ks-shadow); }
.ks-composer .wp-editor-wrap:focus-within { border-color: #9fb6d6; box-shadow: var(--ks-focus); }
.ks-composer .wp-editor-container { border: 0 !important; }
.ks .ks-composer .wp-editor-tools { display: flex; align-items: center; gap: 6px; padding: 6px 8px 0; background: #fff; border-bottom: 0; }
.ks .ks-composer .mce-toolbar-grp { background: #fff !important; border-bottom: 1px solid var(--ks-line) !important; box-shadow: none; }
.ks .ks-composer .mce-toolbar .mce-btn { background: none; border-color: transparent; border-radius: 6px; }
.ks .ks-composer .mce-toolbar .mce-btn:hover, .ks .ks-composer .mce-toolbar .mce-btn.mce-active { background: var(--ks-canvas); border-color: transparent; box-shadow: none; }
.ks .ks-composer div.mce-statusbar { border-top: 1px solid var(--ks-line) !important; }
.ks-composer-menus { display: flex; gap: 2px; }
.ks .ks-composer .wp-editor-tabs { float: none; margin-left: auto; display: flex; gap: 2px; }
.ks .ks-composer .wp-switch-editor { margin: 0; padding: 4px 9px; border: 0; border-radius: 6px; background: none; font: 500 12.5px var(--ks-font); color: var(--ks-faint); }
.ks .ks-composer .wp-switch-editor:hover { color: var(--ks-heading); background: var(--ks-canvas); }
.ks .ks-composer .tmce-active .switch-tmce, .ks .ks-composer .html-active .switch-html { background: var(--ks-canvas); color: var(--ks-heading); }
.ks-composer-menus .ks-btn { background: none !important; border: 0 !important; box-shadow: none !important; padding: 6px 9px; font: 500 13.5px/1 var(--ks-font); color: var(--ks-text) !important; border-radius: 6px; }
.ks-composer-menus .ks-btn:hover { background: var(--ks-canvas) !important; color: var(--ks-heading) !important; }
.ks-composer-actions { display: flex; flex-wrap: wrap; gap: 10px; align-items: center; margin-top: 14px; }
.ks-composer.is-note .ks-composer-submit { background: #f5c33b; color: var(--ks-ink) !important; }
.ks-composer.is-note .ks-composer-submit:hover { background: #ebb522; }
.ks-composer.is-note [data-ks-attach-btn] { display: none; }
.ks-composer-cancel { background: none; border: 0; padding: 6px 8px; font: 500 14px var(--ks-font); color: var(--ks-muted); cursor: pointer; border-radius: 6px; }
.ks-composer-cancel:hover { color: var(--ks-heading); background: rgba(17, 18, 24, .05); }
.ks-composer-actions .ks-composer-close { margin: 0 0 0 auto; font-size: 14px; font-weight: 500; color: var(--ks-text); }
.ks-composer-actions .ks-composer-private { margin: 0; font-size: 14px; font-weight: 500; color: var(--ks-text); }
.ks-switch[hidden] { display: none; }
.ks-file-btn { position: relative; }
.ks-file-list { display: flex; flex-wrap: wrap; gap: 6px; margin-top: 10px; }
.ks-file-chip { display: inline-flex; align-items: center; gap: 6px; padding: 4px 5px 4px 11px; background: #fff; border: 1px solid var(--ks-line-strong); border-radius: 999px; font-size: 13px; }
.ks-file-chip button { border: 0; background: none; cursor: pointer; color: var(--ks-muted); padding: 0 4px; font-size: 16px; line-height: 1; }
.ks-customer-notes { padding: 16px 22px; background: #fdfbf3; border-bottom: 1px solid var(--ks-line); }

.ks-comment { display: grid; grid-template-columns: 56px minmax(0, 1fr); gap: 4px 18px; padding: 24px 26px 24px 22px; border-bottom: 1px solid var(--ks-line); scroll-margin-top: 96px; }
.ks-thread .ks-comment:last-child { border-bottom: 0; }
.ks-comment.is-agent { background: #fbfbfc; }
.ks-comment:target { background: #fffbea; box-shadow: inset 3px 0 0 var(--ks-gold); }
.ks-comment.is-note { background: var(--ks-note); box-shadow: inset 3px 0 0 #f0c03a; }
.ks-comment.is-private { box-shadow: inset 3px 0 0 #e7a39b; }
.ks-comment-private { display: flex; align-items: center; gap: 6px; margin: -4px 0 12px; font-size: 13px; font-weight: 500; color: #a8332a; }
.ks-comment.is-redacted { box-shadow: none; }
.ks-comment-private.is-note, .ks-note-hint { color: #8a6508; }
.ks-note-hint { display: flex; align-items: center; gap: 6px; margin: 10px 0 0; font-size: 13px; font-weight: 500; }
.ks-note-hint[hidden] { display: none; }
.ks-notes-panel > .ks-note-hint { margin: 0 0 10px; }
.ks-comment.is-redacted .ks-comment-private { margin: 0; font-size: 14.5px; font-weight: 400; font-style: italic; color: var(--ks-muted); }
.ks-comment-author { display: flex; flex-direction: column; align-items: center; gap: 8px; text-align: center; }
.ks-comment-stat { font-size: 12px; font-weight: 500; line-height: 1.3; color: var(--ks-faint); font-variant-numeric: tabular-nums; }
.ks-comment-head { display: flex; flex-wrap: wrap; align-items: baseline; gap: 2px 6px; margin-bottom: 12px; }
.ks-comment-name { font-size: 15.5px; line-height: 1.3; font-weight: 650; color: var(--ks-heading); }
.ks-comment-verb { font-size: 15.5px; line-height: 1.3; color: var(--ks-muted); }
.ks-comment-time { flex-basis: 100%; font-size: 13px; line-height: 1.4; margin-top: 1px; color: var(--ks-faint) !important; font-variant-numeric: tabular-nums; }
.ks-comment-time:hover { color: var(--ks-muted) !important; }
.ks-comment-likes { display: inline-flex; align-items: center; gap: 4px; color: var(--ks-muted); }
.ks-comment-likes .ks-icon { color: var(--ks-gold); }
.ks-comment-foot { display: flex; flex-wrap: wrap; align-items: center; gap: 8px 14px; margin-top: 14px; }
.ks-comment-privacy { display: inline-flex; align-items: center; gap: 5px; padding: 4px 6px; border: 0; border-radius: 6px; background: none; font: 500 13px var(--ks-font); color: var(--ks-faint); cursor: pointer; }
.ks-comment-privacy:hover { color: var(--ks-heading); background: var(--ks-canvas); }
.ks-comment-privacy:disabled { opacity: .6; cursor: default; }
.ks-like { display: inline-flex; align-items: center; gap: 6px; height: 30px; padding: 0 11px; border: 1px solid var(--ks-line-strong); border-radius: 7px; background: #fff; font: 600 13px var(--ks-font); color: var(--ks-text); cursor: pointer; transition: border-color .15s, background .15s, color .15s; }
.ks-like .ks-icon { color: var(--ks-muted); transition: color .15s, transform .2s; }
.ks-like:hover { border-color: var(--ks-gold); }
.ks-like:hover .ks-icon { color: var(--ks-gold); }
.ks-like.is-liked { background: var(--ks-gold-soft); border-color: var(--ks-gold); color: var(--ks-gold-text); }
.ks-like.is-liked .ks-icon { color: var(--ks-gold); transform: rotate(-8deg); }
.ks-like:disabled { opacity: .7; cursor: default; }
.ks-like-count { min-width: 18px; padding: 1px 6px; border-radius: 9px; background: var(--ks-canvas); font-size: 12px; font-variant-numeric: tabular-nums; color: var(--ks-muted); }
.ks-like.is-liked .ks-like-count { background: #fff; color: var(--ks-gold-text); }
.ks-like.is-static { cursor: default; height: auto; padding: 0; border: 0; background: none; font-weight: 500; color: var(--ks-muted); }
.ks-like.is-static .ks-like-count { padding: 0; background: none; }

.ks-prose { font-size: 15px; line-height: 1.65; color: var(--ks-text); word-wrap: break-word; overflow-wrap: anywhere; }
.ks-prose > :first-child { margin-top: 0; }
.ks-prose > :last-child { margin-bottom: 0; }
.ks-prose p { margin: 0 0 12px; }
.ks-prose a { text-decoration: underline; text-decoration-color: rgba(15, 107, 198, .3); text-underline-offset: 2px; }
.ks-prose a:hover { text-decoration-color: currentColor; }
.ks-prose h1, .ks-prose h2, .ks-prose h3 { margin: 22px 0 10px; font-size: 18px; font-weight: 650; }
/* Code blocks: Ticksy's <pre class="language-x"><code> format, highlighted by Prism. */
.ks-prose pre { margin: 0 0 14px; background: #f6f6f8; border: 1px solid var(--ks-line); border-radius: 8px; padding: 13px 15px; overflow-x: auto; white-space: pre-wrap; word-break: normal; overflow-wrap: anywhere; font: 13px/1.6 var(--ks-mono); color: #24262e; tab-size: 4; }
.ks-prose pre code { font: inherit; background: none; padding: 0; border-radius: 0; color: inherit; }
.ks-prose .token.comment, .ks-prose .token.prolog, .ks-prose .token.doctype, .ks-prose .token.cdata { color: #7d808a; font-style: italic; }
.ks-prose .token.punctuation, .ks-prose .token.operator { color: #5c5f69; }
.ks-prose .token.keyword, .ks-prose .token.important, .ks-prose .token.atrule, .ks-prose .token.selector, .ks-prose .token.delimiter { color: #7b3fb5; }
.ks-prose .token.string, .ks-prose .token.char, .ks-prose .token.attr-value, .ks-prose .token.inserted { color: #2d7d3a; }
.ks-prose .token.function, .ks-prose .token.class-name { color: #1d5fae; }
.ks-prose .token.number, .ks-prose .token.boolean, .ks-prose .token.constant, .ks-prose .token.symbol { color: #a65d00; }
.ks-prose .token.tag, .ks-prose .token.property, .ks-prose .token.variable, .ks-prose .token.deleted { color: #b8392e; }
.ks-prose .token.attr-name, .ks-prose .token.builtin { color: #8a6a06; }
.ks-prose img.is-zoomable { cursor: zoom-in; }
.ks-prose code { background: #f1f1f4; padding: 1px 5px; border-radius: 4px; font-size: .88em; }
.ks-prose pre code { background: none; padding: 0; font-size: inherit; }
.ks-prose blockquote { margin: 0 0 12px; padding: 2px 0 2px 16px; border-left: 3px solid var(--ks-line-strong); color: var(--ks-muted); }
.ks-prose img { border: 1px solid var(--ks-line); border-radius: 8px; }
.ks-prose ul, .ks-prose ol { padding-left: 22px; margin: 0 0 12px; }
.ks-prose li + li { margin-top: 3px; }
.ks-attachments { margin-top: 16px; padding: 12px 14px; background: #f8f8fa; border: 1px solid var(--ks-line); border-radius: 8px; }
.ks-attachments ul { list-style: none; margin: 0; padding: 0; display: grid; gap: 6px; }
.ks-attachments li { display: flex; gap: 8px; align-items: center; font-size: 14px; }
.ks-attachments a { display: inline-flex; gap: 7px; align-items: center; font-weight: 500; }
.ks-label-sm { margin: 0 0 8px; font-size: 13px; font-weight: 600; color: var(--ks-muted); }

.ks-ticket-foot { padding: 20px 22px 22px; background: #fafafb; border-top: 1px solid var(--ks-line); }
.ks-signin-bar { margin: -20px -22px -22px; padding: 18px 22px; background: var(--ks-ink); text-align: center; }
.ks-signin-bar .ks-btn-white { border-color: transparent; }

/* Ticket sidebar */
.ks-license { margin: 0 0 14px; border-radius: 8px; border: 1px solid; overflow: hidden; }
.ks-license summary { list-style: none; cursor: pointer; padding: 10px 12px; font-size: 14px; font-weight: 600; display: flex; justify-content: center; gap: 7px; align-items: center; }
.ks-license summary::-webkit-details-marker { display: none; }
.ks-license[open] summary { border-bottom: 1px solid; border-color: inherit; }
.ks-license.is-verified { background: var(--ks-green-soft); border-color: #c4e5d2; color: #17774a; }
.ks-license.is-inactive { background: var(--ks-red-soft); border-color: #f2cdc8; color: #a8332a; }
.ks-license.is-unchecked { background: var(--ks-canvas); border-color: var(--ks-line); color: var(--ks-muted); }
.ks-license-info { padding: 10px 12px 12px; font-size: 13px; color: var(--ks-text); line-height: 1.55; background: #fff; }
.ks-license-info br + br { display: none; }
.ks-license-info p { margin: 6px 0; }
.ks-select-row { display: grid; grid-template-columns: 76px minmax(0, 1fr); align-items: center; border: 1px solid var(--ks-line-strong); border-radius: 8px; padding: 0 0 0 12px; margin: 0 0 10px; font-size: 13.5px; font-weight: 500; line-height: 38px; color: var(--ks-muted); background: #fff; transition: border-color .15s; }
.ks-select-row:hover { border-color: #bcbec6; }
.ks-select-row:focus-within { border-color: #9fb6d6; box-shadow: var(--ks-focus); }
.ks .ks-select-row select { border: 0; box-shadow: none; width: 100%; min-width: 0; background: transparent; padding: 0 8px 0 4px; height: 38px; font: 600 14px var(--ks-font); color: var(--ks-heading); cursor: pointer; }
.ks .ks-select-row select:focus { box-shadow: none; }
.ks-details { display: grid; grid-template-columns: 92px minmax(0, 1fr); gap: 11px 12px; margin: 0; padding: 18px 22px; border-top: 1px solid var(--ks-line); font-size: 14px; }
.ks-details dt { font-size: 13px; font-weight: 500; color: var(--ks-muted); }
.ks-details dd { margin: 0; color: var(--ks-heading); font-weight: 500; display: flex; gap: 7px; align-items: center; min-width: 0; }
.ks-details dd a { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.ks-details dd .ks-icon { color: var(--ks-faint); }
[data-ks-delete-ticket] { font-size: 13.5px; font-weight: 500; }

.ks-notes-panel textarea { width: 100%; }
.ks-note-form { display: flex; gap: 8px; align-items: flex-start; margin-bottom: 12px; }
.ks-notes { list-style: none; margin: 0; padding: 0; display: grid; gap: 8px; }
.ks-notes li { background: #fff; border: 1px solid var(--ks-note-line); border-radius: 8px; padding: 10px 12px; }
.ks-notes li .ks-link { margin-left: 8px; }

/* ----------------------------------------------------------------- Forms */

.ks input[type=text], .ks input[type=email], .ks input[type=password], .ks input[type=url], .ks input[type=search], .ks input[type=number], .ks select, .ks textarea {
	width: 100%; padding: 10px 13px; border: 1px solid var(--ks-line-strong); border-radius: 8px;
	background: #fff; color: var(--ks-heading); font: 14.5px var(--ks-font); transition: border-color .15s, box-shadow .15s;
}
.ks input::placeholder, .ks textarea::placeholder { color: var(--ks-faint); }
.ks input:hover, .ks select:hover, .ks textarea:hover { border-color: #bcbec6; }
.ks input:focus, .ks select:focus, .ks textarea:focus { outline: none; border-color: #6f97c9; box-shadow: var(--ks-focus); }
.ks input[aria-invalid=true] { border-color: var(--ks-red); box-shadow: 0 0 0 3px var(--ks-red-soft); } /* "fill this in first" */
.ks textarea { resize: vertical; }
.ks-code-ish { font-family: var(--ks-mono) !important; font-size: 12.5px !important; }
.ks-input-xs { width: 84px !important; display: inline-block; }
.ks-input-sm { max-width: 170px; }
.ks-input-md { max-width: 260px; }
.ks-form { display: block; }
.ks-form .ks-section { padding: 0 0 26px; }
.ks-submit-form { padding: 26px 28px 30px; }
.ks-section-title { display: block; margin: 0 0 3px; font-size: 15px; font-weight: 650; color: var(--ks-heading); }
.ks-section-help { display: block; margin: 0 0 10px; color: var(--ks-muted); font-size: 14px; }
.ks-field { position: relative; }
.ks-field.ks-required::after { content: "*"; position: absolute; right: 13px; top: 10px; color: var(--ks-red); font-size: 15px; pointer-events: none; }
.ks-field.ks-required select { padding-right: 46px; }
.ks-field.ks-required:has(select)::after { right: 32px; }
.ks-field.ks-private input { padding-right: 48px; background: #fff url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='14' height='14' viewBox='0 0 24 24' fill='none' stroke='%239a9eae' stroke-width='2'%3E%3Crect x='5' y='11' width='14' height='10' rx='2'/%3E%3Cpath d='M8 11V7a4 4 0 0 1 8 0v4'/%3E%3C/svg%3E") no-repeat right 30px center; }
.ks-field-label { display: grid; align-content: start; gap: 6px; margin: 0 0 16px; font-size: 14px; font-weight: 600; color: var(--ks-heading); }
.ks-field-label .ks-section-help { font-weight: 400; margin: 0; font-size: 13px; }
.ks-inline-field { display: flex; gap: 8px; align-items: center; font-weight: 400; }
.ks-grid-2 { display: grid; grid-template-columns: 1fr 1fr; gap: 12px 16px; margin-bottom: 4px; }
.ks-section.ks-grid-2 > div { display: flex; flex-direction: column; }
.ks-section.ks-grid-2 > div .ks-section-help { flex: 1 0 auto; min-height: 22px; } /* help text of different lengths: inputs still line up */
.ks-presales-note { margin-top: 10px; padding: 10px 12px; background: var(--ks-gold-soft); border-radius: 8px; font-size: 14px; color: #5e4a12; }
.ks-presales-note p { margin: 0; }
.ks-presales-note a { color: var(--ks-gold-text); font-weight: 600; }
.ks-file-link { display: inline-flex; gap: 7px; align-items: center; margin-top: 12px; cursor: pointer; font-weight: 500; }
.ks-form-message { margin: 14px 0; padding: 11px 14px; border-radius: 8px; font-size: 14px; }
.ks-form-message.is-error { background: var(--ks-red-soft); color: #a8332a; border: 1px solid #f2cdc8; }
.ks-message-actions { display: flex; flex-wrap: wrap; gap: 8px; margin-top: 10px; }
.ks-form-message.is-success { background: var(--ks-green-soft); color: #17774a; border: 1px solid #c4e5d2; }
.ks-inline-message { margin: 0; padding: 4px 9px; font-size: 13px; }
.ks-form-links { font-size: 13.5px; margin: 12px 0 16px; }
.ks-inline-form { display: flex; flex-wrap: wrap; gap: 8px; align-items: center; }
.ks-inline-form input[type=text] { width: auto; flex: 1; min-width: 140px; }
.ks-inline-form select { width: auto; }
.ks-inline-card { display: flex; flex-wrap: wrap; gap: 10px; align-items: center; margin-bottom: 16px; }
.ks-inline-card input[type=text], .ks-inline-card input[type=email] { width: auto; flex: 1; min-width: 180px; }

.ks-switch { display: flex; align-items: center; gap: 10px; margin: 0 0 14px; cursor: pointer; font-size: 14.5px; user-select: none; }
.ks-switch input { position: absolute; opacity: 0; width: 1px; height: 1px; }
.ks-switch-ui { position: relative; width: 36px; height: 21px; border-radius: 11px; background: #d5d6dc; transition: background .15s; flex: none; }
.ks-switch-ui::after { content: ""; position: absolute; top: 2px; left: 2px; width: 17px; height: 17px; border-radius: 50%; background: #fff; box-shadow: 0 1px 2px rgba(17, 18, 24, .25); transition: transform .15s; }
.ks-switch input:checked + .ks-switch-ui { background: var(--ks-ink); }
.ks-switch input:checked + .ks-switch-ui::after { transform: translateX(15px); }
.ks-switch input:focus-visible + .ks-switch-ui { box-shadow: var(--ks-focus); }
.ks-check { display: inline-flex; gap: 6px; align-items: center; font-size: 13.5px; white-space: nowrap; cursor: pointer; }
.ks input[type=checkbox] { accent-color: var(--ks-ink); }

/* Modal */
.ks-modal { width: min(440px, calc(100vw - 32px)); padding: 0; border: 0; border-radius: 14px; box-shadow: 0 24px 64px rgba(17, 18, 24, .3); }
.ks-modal::backdrop { background: rgba(17, 18, 24, .5); backdrop-filter: blur(2px); }
.ks-modal-head { display: flex; justify-content: space-between; align-items: center; padding: 18px 22px 0; }
.ks-modal-head h2 { margin: 0; font-size: 19px; font-weight: 700; letter-spacing: -.015em; color: var(--ks-heading); }
.ks-modal-close { background: none; border: 0; color: var(--ks-muted); cursor: pointer; padding: 6px; line-height: 0; border-radius: 6px; }
.ks-modal-close:hover { background: var(--ks-canvas); color: var(--ks-heading); }
.ks-modal-body { padding: 16px 22px 22px; }
.ks-login-form .ks-field, .ks-reset-form .ks-field { margin-bottom: 10px; }
.ks-login-form > .ks-btn-green, .ks-reset-form > .ks-btn-green { width: 100%; }
.ks-reset-form > p:first-of-type { margin: 0 0 16px; }
.ks-register-btn { margin-bottom: 18px; }

/* Tables */
.ks-table-card { overflow-x: auto; }
.ks-table { width: 100%; border-collapse: collapse; font-size: 14px; }
.ks-table th { text-align: left; padding: 12px 18px; font-size: 13px; font-weight: 600; color: var(--ks-muted); border-bottom: 1px solid var(--ks-line); background: #fafafb; white-space: nowrap; }
.ks-table th a { color: inherit; }
.ks-table th a.is-current { color: var(--ks-heading); }
.ks-table th a.is-current::after { content: " ↓"; color: var(--ks-gold-text); }
.ks-table td { padding: 11px 18px; border-bottom: 1px solid var(--ks-line); vertical-align: middle; }
.ks-table td:first-child a { color: var(--ks-heading); font-weight: 600; }
.ks-table td:first-child > a { display: inline-flex; align-items: center; gap: 8px; } /* avatar stays next to long names */
.ks-table td:first-child { min-width: 220px; }
.ks-table td:first-child > a .ks-avatar, .ks-table td:first-child > a img { flex: none; }
.ks-table tr:last-child td { border-bottom: 0; }
.ks-table tr:hover td { background: var(--ks-hover); }
.ks-table tr.is-blocked td { opacity: .55; }
.ks-row-actions { display: flex; flex-wrap: wrap; gap: 4px 14px; font-size: 13px; }
td.ks-row-actions { display: table-cell; white-space: nowrap; } /* a flex <td> breaks the row: keep it a cell, on one line */
td.ks-row-actions > * + * { margin-left: 12px; }
.ks-search-page-form { display: flex; align-items: center; gap: 10px; padding: 6px 8px 6px 16px; margin-bottom: 20px; }
.ks-col-main > .ks-search-page-form { margin-bottom: 0; }
.ks-search-page-form input { border: 0 !important; box-shadow: none !important; padding-left: 4px !important; font-size: 15px !important; }
.ks-search-page-form .ks-icon { color: var(--ks-faint); }
.ks-search-page-form:focus-within { border-color: #9fb6d6; box-shadow: var(--ks-focus); }

/* Customer page */
.ks-profile-head { display: flex; align-items: center; gap: 16px; padding: 22px; }
.ks-profile-head h1 { margin: 2px 0 0; font-size: 24px; font-weight: 700; letter-spacing: -.02em; }
.ks-tabs { display: flex; gap: 4px; padding: 0 16px; border-top: 1px solid var(--ks-line); }
.ks-tab { position: relative; padding: 14px 10px; border: 0; background: none; font: 600 14px var(--ks-font); color: var(--ks-muted); cursor: pointer; display: flex; gap: 7px; align-items: center; }
.ks-tab:hover { color: var(--ks-heading); }
.ks-tab.is-active { color: var(--ks-heading); }
.ks-tab.is-active::after { content: ""; position: absolute; left: 8px; right: 8px; bottom: -1px; height: 2px; border-radius: 2px; background: var(--ks-gold); }

/* Categories admin */
.ks-cat-admin { list-style: none; margin: 0; padding: 0; }
.ks-cat-row { border-bottom: 1px solid var(--ks-line); }
.ks-cat-row:last-child { border-bottom: 0; }
.ks-cat-row.is-hidden { background: #fafafb; }
.ks-cat-row.is-hidden input[name=name] { color: var(--ks-muted); }
.ks-cat-row.is-dragging { opacity: .4; }
.ks-cat-form { display: flex; flex-wrap: wrap; gap: 8px 12px; align-items: center; padding: 12px 18px; }
.ks-cat-form input[type=text] { width: auto; flex: 1; min-width: 160px; }
.ks-cat-form input[type=url] { flex: 1; }
.ks-grip { cursor: grab; color: var(--ks-faint); line-height: 0; }
.ks-cat-preview { width: 18px; display: inline-flex; justify-content: center; }

.ks-settings-panel { scroll-margin-top: 90px; }
.ks-settings-panel pre { background: #f6f6f8; padding: 11px 13px; border-radius: 8px; border: 1px solid var(--ks-line); }

/* ----------------------------------------------------------- Public pages */

.ks-route-home .ks-main { padding-top: 0; }

/* Hero banner: the same photo, type and spacing as the old Ticksy homepage.
 * Settings > Homepage > hero image replaces the photo (with a darkening overlay). */
.ks-hero {
	position: relative; color: #fff; padding: 106px 0; text-align: center; overflow: hidden;
	background: #333 var(--ks-hero-image, url("../images/hero-banner.jpg")) center / cover no-repeat;
	font-family: Roboto, var(--ks-font);
}
.ks-hero::before { content: ""; position: absolute; inset: 0; background: var(--ks-hero-overlay, transparent); }
.ks-hero-inner { position: relative; max-width: 948px; } /* 900px of text + the wrap's 24px gutters */
.ks .ks-hero h1 { margin: 0 0 30px; font-size: 50px; line-height: 60px; font-weight: 500; letter-spacing: normal; color: #fff; }
.ks-hero-content { font-size: 23px; line-height: 1.6; font-weight: 300; color: #fff; }
.ks-hero-content p { margin: 0 0 50px; }
.ks-hero-content p:last-child { margin-bottom: 0; }
/* Ticksy's content had a blank line before the closing note; keep the same breathing room. */
.ks-hero-content p:has(> em:only-child) { margin-top: 136.8px; }
.ks-hero-content strong { font-weight: 500; }
.ks-hero-content em { font-style: normal; }
.ks-hero-content a { color: #ffa366; font-weight: 400; text-decoration: none; }
.ks-hero-content a:hover { text-decoration: underline; text-underline-offset: 3px; }
.ks-hero-search { position: relative; max-width: 900px; margin: 50px auto 0; }
.ks-hero-search .ks-icon { position: absolute; left: 24px; top: 50%; transform: translateY(-50%); color: #888; pointer-events: none; }
.ks .ks-hero-search input[type=search] { height: 60px; padding: 0 25px 0 58px; border: 0; border-radius: 3px; font: 400 22px Roboto, var(--ks-font); color: #555; background: #fff; box-shadow: 0 30px 100px rgba(0, 0, 0, .5); }
.ks .ks-hero-search input[type=search]::placeholder { color: #888; }
.ks .ks-hero-search input[type=search]:focus { box-shadow: 0 30px 100px rgba(0, 0, 0, .5), 0 0 0 3px rgba(255, 163, 102, .45); }
.ks-home { display: grid; gap: 24px; margin-top: -28px; position: relative; }
.ks-welcome { display: flex; gap: 12px; align-items: flex-start; padding: 16px 20px !important; border-left: 3px solid var(--ks-gold); font-size: 14.5px; }
.ks-welcome p { margin: 0; }
.ks-featured .ks-card-head { background: none; }
.ks-article-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(260px, 1fr)); gap: 14px; padding: 18px; }
.ks-article-card { display: flex; flex-direction: column; justify-content: space-between; align-items: flex-start; gap: 18px; padding: 18px 18px 16px; background: #fff; border: 1px solid var(--ks-line); border-radius: 8px; text-decoration: none !important; transition: border-color .15s, box-shadow .15s; }
.ks-article-card:hover { border-color: var(--ks-gold); box-shadow: 0 4px 14px rgba(17, 18, 24, .07); }
.ks-article-card-title { font-size: 15.5px; font-weight: 600; color: var(--ks-heading); line-height: 1.4; }
.ks-article-card-link { font-size: 13.5px; font-weight: 600; color: var(--ks-gold-text); }
.ks-article-list { list-style: none; margin: 0; padding: 8px; }
.ks-article-list li { display: flex; align-items: center; gap: 10px; padding-right: 12px; border-radius: 8px; }
.ks-article-list li:hover { background: var(--ks-canvas); }
.ks-article-list li > a:first-child { display: flex; gap: 11px; align-items: center; flex: 1; padding: 11px 12px; color: var(--ks-heading); font-weight: 500; text-decoration: none; }
.ks-article-list li .ks-icon { color: var(--ks-gold-text); }
.ks-article-tools { display: flex; gap: 10px; align-items: center; margin-bottom: 16px; }
.ks .ks-jump { width: auto; max-width: 280px; font-size: 14px; padding: 8px 12px; }
.ks-article-head { display: flex; gap: 16px; align-items: center; padding: 22px 28px; border-bottom: 1px solid var(--ks-line); }
.ks-article-head .ks-cat-icon, .ks-article-head .ks-cat-dot { width: 40px; height: 40px; border-radius: 10px; }
.ks-article-head h1 { margin: 4px 0 0; font-size: 26px; font-weight: 700; letter-spacing: -.02em; }
.ks-crumbs { display: flex; flex-wrap: wrap; align-items: center; gap: 4px; font-size: 13.5px; }
.ks-crumbs a { color: var(--ks-muted); }
.ks-crumbs .ks-icon { color: var(--ks-faint); }
.ks-article-body { padding: 26px 28px 30px; font-size: 16px; line-height: 1.7; }
.ks-article-body p { margin-bottom: 16px; }
.ks .ks-promo { display: flex; align-items: center; justify-content: space-between; gap: 18px; padding: 22px 26px; margin-top: 20px; background: var(--ks-ink); border-color: var(--ks-ink); color: #fff; }
.ks-promo h2 { margin: 0; font-size: 18px; font-weight: 700; color: #fff; }
.ks-promo p { margin: 3px 0 0; font-size: 14px; color: rgba(255, 255, 255, .65); }
.ks-login-page .ks-card { max-width: 460px; margin: 0 auto; }

.ks-footer { padding: 28px 0 40px; text-align: center; font-size: 13px; color: var(--ks-faint); }
.ks-footer a { color: var(--ks-muted); }

/* WordPress editor inside our cards (non-composer editors) */
.ks .wp-editor-wrap { border-radius: var(--ks-radius); }
.ks .wp-editor-tools { padding: 6px 8px 0; background: #fff; }
.ks .wp-editor-tabs { float: right; }
.ks .wp-switch-editor { font: 500 12.5px var(--ks-font); padding: 4px 9px; border: 0; background: none; cursor: pointer; margin-left: 2px; border-radius: 6px; color: var(--ks-faint); }
.ks .html-active .switch-html, .ks .tmce-active .switch-tmce { background: var(--ks-canvas); color: var(--ks-heading); }
.ks .wp-editor-container { border: 1px solid var(--ks-line-strong); border-radius: var(--ks-radius); overflow: hidden; }
.ks .mce-toolbar-grp { background: #fff !important; border-bottom: 1px solid var(--ks-line) !important; }
.ks .quicktags-toolbar { background: #fafafb; border-bottom: 1px solid var(--ks-line); padding: 5px; }
.ks .wp-editor-area { border: 0 !important; font: 13px/1.6 var(--ks-mono) !important; padding: 12px !important; }
.ks div.mce-statusbar { border-top: 1px solid var(--ks-line) !important; }

/* ------------------------------------------------------------ Responsive */

@media (max-width: 960px) {
	.ks-layout, .ks-layout-left { grid-template-columns: minmax(0, 1fr); }
	.ks-col-side { position: static; }
	.ks-layout-left .ks-col-side { order: -1; }
	.ks .ks-header-search input[type=search], .ks .ks-header-search input[type=search]:focus { width: 160px; }
}

@media (max-width: 800px) {
	.ks-wrap { padding: 0 16px; }
	.ks-header-agent .ks-header-inner { flex-wrap: wrap; gap: 6px 10px; padding: 8px 16px; }
	.ks-header-agent .ks-nav { order: 3; flex-basis: 100%; overflow-x: auto; }
	.ks-header-agent .ks-nav-link.is-active::after { display: none; }
	.ks-header-agent .ks-header-search { display: none; }
	.ks-menu-toggle { display: block; }
	.ks-header-public .ks-nav { display: none; position: absolute; top: 72px; left: 0; right: 0; flex-direction: column; align-items: stretch; background: #fff; padding: 10px 16px 18px; border-bottom: 1px solid var(--ks-line); box-shadow: 0 12px 24px rgba(17, 18, 24, .08); }
	.ks-header-public .ks-nav.is-open { display: flex; }
	.ks-header-public .ks-nav-link.is-active::after { display: none; }
	.ks-nav-pill, .ks-header-public .ks-btn-green { order: 0; margin-left: 0; justify-content: center; }
	.ks-header-public .ks-dd-menu { position: static; box-shadow: none; border: 0; padding-left: 12px; }
	.ks-grid-2 { grid-template-columns: 1fr; }
	.ks-comment { grid-template-columns: 1fr; padding: 18px 16px; }
	.ks-comment-author { flex-direction: row; }
	.ks-ticket-head { flex-direction: column; align-items: flex-start; }
	.ks-ticket-subject { font-size: 21px; }
	.ks .ks-hero h1 { font-size: 30px; line-height: 38px; }
	.ks-hero { padding: 52px 0 64px; }
	.ks-hero-content { font-size: 17px; }
	.ks-hero-content p { margin-bottom: 22px; }
	.ks-hero-content p:has(> em:only-child) { margin-top: 44px; }
	.ks .ks-hero-search input[type=search] { font-size: 17px; height: 54px; }
	.ks .ks-promo { flex-direction: column; align-items: flex-start; }
	.ks-notifications { width: min(380px, calc(100vw - 28px)); }
	.ks-submit-form { padding: 20px 18px; }
	.ks-stale { grid-template-columns: 1fr; }
	.ks-stale p + p { grid-column: 1; grid-row: auto; }
	.ks-ticket-link { padding-left: 16px; }
}

@media (prefers-reduced-motion: reduce) {
	.ks *, .ks *::before, .ks *::after { transition: none !important; }
}

@media print {
	.ks-header, .ks-footer, .ks-article-tools, .ks-col-side, .ks-action-bar, .ks-composer, .ks-ticket-foot { display: none !important; }
	body.ks { background: #fff; }
	.ks-card { border: 0; box-shadow: none; }
	.ks-layout { display: block; }
}

/* Store sign-in, license picker, ticket emails */
.ks-store-btn { display: flex; justify-content: center; width: 100%; }
.ks-store-btn + .ks-label-sm { margin-top: 22px; }
.ks-register-line { margin: 14px 0 0; text-align: center; }
.ks-license-pick { margin-bottom: 14px; }
.ks-license-pick[hidden] { display: none; }
.ks-license-loading { display: flex; align-items: center; gap: 10px; margin: 0 0 8px; color: var(--ks-muted); font-size: 14.5px; }
.ks-spinner { width: 16px; height: 16px; border: 2px solid var(--ks-line-strong); border-top-color: var(--ks-gold); border-radius: 50%; animation: ks-spin .8s linear infinite; flex: none; }
@keyframes ks-spin { to { transform: rotate(360deg); } }
@media (prefers-reduced-motion: reduce) { .ks-spinner { animation-duration: 2.4s; } }
.ks-choices { display: grid; gap: 8px; margin-bottom: 8px; }
.ks-choice { display: flex; align-items: flex-start; gap: 10px; padding: 11px 13px; border: 1px solid var(--ks-line-strong); border-radius: 8px; background: #fff; cursor: pointer; font-size: 14.5px; line-height: 1.45; }
.ks-choice:hover { border-color: #bcbec6; }
.ks-choice:has(input:checked) { border-color: var(--ks-gold); background: var(--ks-gold-soft); }
.ks-choice input { margin: 3px 0 0; accent-color: var(--ks-ink); flex: none; }
.ks-choice .ks-pill { margin-left: 4px; vertical-align: 1px; }
.ks-email-updates .ks-link { display: inline-flex; align-items: center; gap: 4px; }
.ks-email-updates .ks-field { margin-top: 8px; }
.ks-email-updates .ks-field .ks-small { margin: 6px 0 0; }
.ks-email-line { margin: 0 0 8px; font-size: 14.5px; overflow-wrap: anywhere; }
.ks-email-line strong { font-weight: 600; color: var(--ks-heading); }
.ks-email-settings { margin-top: 18px; padding-top: 14px; border-top: 1px solid var(--ks-line); }
.ks-col-side .ks-email-settings { margin-top: 0; padding-top: 0; border-top: 0; }
.ks-email-form { margin-top: 10px; }
.ks-email-form[hidden] { display: none; }
.ks-email-form .ks-btn { margin-right: 8px; }
.ks input[readonly] { background: var(--ks-canvas); color: var(--ks-muted); cursor: default; }
.ks-field-label > .ks-small { display: block; margin-top: 6px; font-weight: 400; }
.ks-store-btn { text-align: center; white-space: normal; line-height: 1.35; padding-left: 14px; padding-right: 14px; }
@media (max-width: 480px) {
	.ks-form-links .ks-sep { display: none; } /* the two links stack instead of leaving a stray dot */
	.ks-form-links { display: flex; flex-direction: column; align-items: flex-start; gap: 4px; }
}